Brooklyn De Iulio

Prepared and served beverages according to company standards.

Operated espresso machines and other coffee-making equipment.

Maintained cleanliness of work areas and work equipment throughout shift according to company and state guidelines.

Maintained personal cleanliness and hygiene according to company guidelines.

Assisted customers with menu selections and answered inquiries with expert knowledge, kindness and patience.

Collaborated with team members to ensure efficient service flow.

Managed inventory by restocking and keeping lists of supplies as needed during shifts.

Provided excellent customer service by responding to inquiries quickly and professionally.

Followed safety procedures while operating machinery such as grinders and espresso machines.

Worked with team members and management professionally and collaboratively.

Maintained and surpassed company expectations for customer relations, such as welcoming members or addressing inquiries about classes and memberships.

Maintained cleanliness of facility, including lobby, restrooms, and utility areas.

Handled sensitive office paperwork containing each member's general and payment information.

Engaged with members and leads both in person and through emails, calls and texts to promote membership sales and facility products or events.

Networked to individuals and businesses, including other ISI locations, for collaborative opportunities.

Attended team meetings to discuss sales strategies, facility operations, and sales targets.

Built strong relationships with clients through effective communication and a personable approach.

Used tools like MindBody Business and Axle to track lead and member activity, to store and organize lead and member information, and to track when to follow up or check in with these individuals.

Ensured customer satisfaction through exceptional service and product knowledge.

Prepared and served beverages and food items efficiently in a fast-paced environment.

Maintained an uplifting attitude among staff, customers, and visitors.

Upheld cleanliness and organization standards throughout the store.

Operated heavy machinery with skillfulness and a commitment to safety protocols.

Demonstrated expertise in menu offerings, beverage recipes, and coffee products.

Facilitated a welcoming “Third Place” experience for all customers.

Operated cash register, processed transactions, and handled customer payments accurately.

Restocked supplies such as coffee beans, milk, and food items as needed.

Collaborated with team members to ensure smooth daily operations during peak hours.

Followed health and safety protocols for food handling and beverage preparation.