Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brooke Wilkins

5286 Old Lowery Rd

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Walmart and Sammio's Italian Restaurant. Proven ability to enhance customer satisfaction through personalized recommendations and efficient order management. Skilled in multitasking and problem-solving, with a commitment to teamwork and a strong work ethic. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
08.2024 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Utilized Walmart's online shopping platform to manage customer orders efficiently.
  • Ensured accurate product availability by coordinating with inventory management systems.
  • Provided personalized recommendations to enhance customer shopping experiences.
  • Collaborated with team members to streamline order fulfillment processes.
  • Trained new staff on best practices for online personal shopping assistance.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Waitress

Sammio's Italian Resturant
06.2022 - 07.2024
  • Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
  • Managed multiple tables efficiently, ensuring timely order processing and delivery.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
  • Trained new waitstaff on restaurant procedures and service standards to maintain quality control.
  • Handled cash transactions accurately, maintaining accountability for daily sales reports.
  • Implemented process improvements that streamlined workflow during peak hours, reducing wait times.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

No Degree -

Cape Fear Community College
Wilmington, North Carolina, NC

Bachelor of Science - Exercise Science

University of North Carolina At Pembroke
Pembroke, NC
05-2026

Associate of Science - Science

Brunswick Community College
Bolivia, NC
05-2024

High School Diploma -

Red Springs High School
Red Springs, NC
06-2022

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Attention to detail
  • Customer service
  • Flexible schedule
  • Decision-making
  • Planning and organization
  • Strong work ethic
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking and organization
  • Excellent communication
  • Creative thinking

Accomplishments

  • Achieved Backroom Associate of the month by completing online orders with accuracy and efficiency.
  • Trained new team members in order to pick and store processes.
  • Known for being highly dependable.
  • Proven ability to adapt to fast-paced, changing environments.

Languages

English
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
08.2024 - Current

Waitress

Sammio's Italian Resturant
06.2022 - 07.2024

No Degree -

Cape Fear Community College

Bachelor of Science - Exercise Science

University of North Carolina At Pembroke

Associate of Science - Science

Brunswick Community College

High School Diploma -

Red Springs High School
Brooke Wilkins