Brooke Wallace
Washington
Summary
Adept at enhancing patient and customer experiences, demonstrated through a successful tenure at HearingLife, where I streamlined processes and significantly improved referral rates. Skilled in Microsoft Word and customer relations, my background includes efficiently managing sensitive information and fostering strong client relationships. Achieved consistent results by focusing on personalized care and efficient office administration.
Overview
8
8
years of professional experience
Work History
Licensed Hearing Instrument Specialist
HearingLife
12.2023 - Current
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Educated patients on proper care and maintenance of their hearing aids, resulting in reduced device malfunctions.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency within the practice.
- Provided exceptional customer service during fittings, adjustments, and troubleshooting sessions for optimal device performance.
- Strengthened relationships with referring physicians, enhancing referral rates for the practice.
Patient Care Coordinator
HearingLife
09.2020 - 11.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and hearing care provider, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Answered incoming calls, scheduled appointments and filed medical records.
Processing Assistant IV
Department Of Social Services
03.2019 - 10.2019
- Assisted with mail distribution, offices and equipment
- Maintained drive and determination to obtain personal and team objectives and goals
- Signed in clients to apply for different programs within our facility
- Responded to customer questions via telephone and written correspondence regarding insurance benefits and eligibility
- Recorded payments for various things such as food stamp and medicaid repayment, health choice fees, SSI checks, and foster child checks
Caseworker
Executive Personnel Group
11.2018 - 02.2019
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations
- Assessed needs of each client and recommended appropriate services and resources
- Provided crisis intervention and case management services to individuals in low income homes
- Determined if applicants met eligibility for public assistance programs
Sales Associate
Sheetz
03.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
High School Diploma -
Washington High School
Washington NC06.2015
Skills
- Reviewing data
- Financial software
- Recording data
- Filing
- Math skills
- Training and development
- Microsoft Word proficiency
- Organization
- Payment processing
- Customer and client relations
- Office administration
- Mail handling
- Multitasking strengths
References
- Laura Dixon- Vice President of Sales & General Manager, Oticon Medical
C: (908) 239-3181
A: Unknown
- Christy Bolton- Child Support Caseworker, Young Williams
C: (252) 578-2343
A: 115 Raccoon Run Washington NC 27889
- Breanna Davis- Patient Care Coordinator, HearingLife
C: (252) 242-7671
A: 154 Millennium Rd Aulander NC 27805
Timeline
Licensed Hearing Instrument Specialist
HearingLife
12.2023 - Current
Patient Care Coordinator
HearingLife
09.2020 - 11.2023
Processing Assistant IV
Department Of Social Services
03.2019 - 10.2019
Caseworker
Executive Personnel Group
11.2018 - 02.2019
Sales Associate
Sheetz
03.2016 - 12.2018
High School Diploma -
Washington High School
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