Brooke Siviter
Charlotte
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Services Location Supervisor
Best Buy Co. Inc.
Charlotte
09.2021 - 03.2025
- Launched a new Geek Squad repair concept in Charlotte, NC.
- Collaborated with corporate partners for seamless operations and successful program launches.
- Spearheaded Mac repairs, Samsung repairs, and the Microsoft mail-in program.
- Inventory control of computer hardware parts and phone repair parts. Including monthly inventory counts and submission.
- Transportation and maintenance of company vehicles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance and performance to ensure compliance with company standards.
Geek Squad Manager
Best Buy Co. Inc.
02.2021 - 09.2021
- Oversaw computer repair operations and client check-ins.
- Assisted with sales floor activities, supporting customers, and team members.
- Monitored key performance metrics for high-quality services, and customer satisfaction.
- Daily POS money/safe count.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Advanced Repair Agent
Best Buy Co. Inc.
06.2019 - 09.2021
- Specialized in computer and iPhone repairs, ensuring optimal functionality.
- Communicated with clients to understand their needs and provide updates.
- Tracked repair times and customer satisfaction metrics.
- Followed repair processes, driving high quality and short cycle time.
Skills
- Certified to repair Apple iPhones 6 and higher
- Sales support
- Operational efficiency
- Windows 10/11 knowledge
- Leadership
- Strong customer service
- Strong organizational skills
- Technical troubleshooting
- Attention to detail
- Multitasking
- Punctual
- Customer service
- Team building
- Administration and reporting
- Performance reviewing
- Excellent communication
Timeline
Services Location Supervisor
Best Buy Co. Inc.
09.2021 - 03.2025
Geek Squad Manager
Best Buy Co. Inc.
02.2021 - 09.2021
Advanced Repair Agent
Best Buy Co. Inc.
06.2019 - 09.2021
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