Brooke Norman
Lawndale
Summary
Strong leader with a proven track record at Olive Garden, motivated by opportunity to inspire others to do their best.
Passionate about coaching and culture building, I have successfully implemented training programs that elevated service delivery, team member engagement, and overall guest experience. Skilled in conflict resolution and project management, I foster collaborative environments that drive team performance and operational efficiency. Developed leadership skills in a fast-paced, results driven environment, consistently delivering excellent guest experience. Exceptional decision making skills, using sound judgment to positively impact company success.
Highly committed with a hardworking mentality, I am looking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Manager
Olive Garden
09.2025 - Current
- Implemented training programs that improved service delivery and employee engagement.
- Monitored inventory levels and assisted in ordering supplies to maintain operational flow.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Organized professional development programs for staff ("Skill-Sessions"), leading to improved performance.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Bartender/ Server
Olive Garden
11.2022 - 09.2025
- Trained new bartenders on menu items, service standards, and operational procedures.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Dental Assistant I - General Practice & Oral Surgery
Lake Norman Dental Assisting School
Mooresville, NC06-2009
High School Diploma -
Burns High School
Lawndale, NC06-2007
Skills
- Cross-trained in multiple positions
- Effective team leadership
- Staff training and development
- Relationship building
- Collaborative strategic planning
- Project management and Task Delegation
- Skilled in resolving conflicts
- Expectation setting
- Passion for Coaching and Mentoring
- Develop and maintain lasting vendor relationships
- Adaptable and Flexible; willing to work extended hours
- Positive attitude
- Effective organizational skills
Timeline
Manager
Olive Garden
09.2025 - Current
Bartender/ Server
Olive Garden
11.2022 - 09.2025
Dental Assistant I - General Practice & Oral Surgery
Lake Norman Dental Assisting School
High School Diploma -
Burns High School