Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Jackson

Raleigh,NC

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

2025
2025
years of professional experience

Work History

Front Desk Receptionist

Paws At Play
  • Greeted guests with friendly demeanor and assisted with check-ins and reservations.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and balanced daily receipts with precision.

Volunteer/Office Support

Cumberland County Department of Social Service
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Office Assistant

Workforce Development Center
  • Answered customer's questions, and provide information on procedures or policies.
  • Operated over 6 office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Shift Leader

Chick-fil-A Restaurants
05.2023 - 10.2024
  • Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees.
  • Enforced company policies and regulations with employees.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Peer Support Specialist -

Fayetteville, NC
07.2025

CERTIFICATE - BUSINESS STUDIES

Motte College

CERTIFICATE OF COMPLETION - undefined

Fayetteville Technical Community College

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Cash handling
  • Conflict Management
  • Shift Management
  • Front office management

Timeline

Shift Leader

Chick-fil-A Restaurants
05.2023 - 10.2024

Office Assistant

Workforce Development Center

CERTIFICATE - BUSINESS STUDIES

Motte College

CERTIFICATE OF COMPLETION - undefined

Fayetteville Technical Community College

Front Desk Receptionist

Paws At Play

Volunteer/Office Support

Cumberland County Department of Social Service

Peer Support Specialist -

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Brooke Jackson