Brooke Jackson
Raleigh
Summary
Dynamic Shift Leader and Receptionist with a proven track record at Chick-fil-A and Paws At Play Of Brier Creek. Excelled in team leadership and cash handling, ensuring operational excellence and customer satisfaction. Demonstrated exceptional problem-solving abilities and a positive attitude, significantly enhancing workplace efficiency and peer support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
05.2024 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Receptionist
Paws At Play Of Brier Creek
01.2024 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelors - Social Work
Capella University
Minneapolis, MN03-2027
PEER SUPPORT SPECALIST CERTIFICATION -
NC HOPE
Raleigh, NC11-2024
Certification - Business Studies
Miller-Motte College
Raleigh,NC06-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Substance abuse awareness
- Recovery guidance
- Peer support ethics
Certification
- Peer Support Specialist Certification
Timeline
Shift Leader
Chick-fil-A
05.2024 - 10.2024
Receptionist
Paws At Play Of Brier Creek
01.2024 - 03.2024
Bachelors - Social Work
Capella University
PEER SUPPORT SPECALIST CERTIFICATION -
NC HOPE
Certification - Business Studies
Miller-Motte College
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