Brooke Gales
Locust
Summary
Diligent team associate with a strong background in customer service and retail operations. Recognized for efficiently handling transactions and maintaining a well-organized work environment. Demonstrates proficiency in communication and problem-solving to effectively address customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Waitress
Los Jacubes Family Mexican Restaurant
08.2021 - 06.2023
- Participated in greeting customers at the door and collected information to seat groups or place them on a waitlist
- Created positive guest relations by managing information and orchestrating a pleasant restaurant experience
- Took reservations and to-go orders by phone, answered customer questions, and delivered quality service to guests in a timely manner
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Restaurant Hostess
The Local Room
07.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Science in Business Administration - Marketing
The University of North Carolina At Charlotte
Charlotte, North Carolina05.2027
High School Diploma -
West Stanly High School
Oakboro, North Carolina06.2023
Skills
- Computer: Microsoft Windows, Word, Excel, and PowerPoint
- Language: English
- Customer service
- Front-end performance optimization
- Time management
- POS operations
- Reliable and responsible
- Team cooperation
- Adaptable and flexible
- Strong multitasking
Awards
Latin Honor Graduate, Magna Cum Laude Distinction from West Stanly High School, Oakboro, NC 2023
UNCC Chancellor’s Scholarship University of North Carolina at Charlotte, Charlotte, NC 2023
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Restaurant Hostess
The Local Room
07.2023 - 10.2023
Hostess/Waitress
Los Jacubes Family Mexican Restaurant
08.2021 - 06.2023
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Bachelor of Science in Business Administration - Marketing
The University of North Carolina At Charlotte
High School Diploma -
West Stanly High School
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