Overview
Work History
Education
Skills
Graduation Date
Assessments
Timeline
Generic

Brooke Canaday

Asheville

Overview

10
10
years of professional experience

Work History

Store Manager

Genesco
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Assistant Manager

7-Eleven
03.2021 - 03.2022
  • Handling cash
  • Lottery
  • Cycle counting/keeping count of all items such as tobacco and food
  • Cooking food and keeping a temp log
  • Cleaning bathrooms
  • Doing shift change and counting money and scanning lottery
  • Handling customer complaints and fixing the issue
  • Rotate foods and stock
  • Sweep and mop whole store
  • Change all trash can pumps

Sales Associate

Ace Hardware
08.2020 - 03.2021
  • Cashier and handling money
  • Putting away the truck when it was delivered on Tuesdays and Fridays
  • Make and mix paint when customers needed
  • Help customers get the right product from screws, electrical parts, household items, car products, plumbing, paint and gardening products
  • Help customers carry heavy things out to there cars

Crew member, Deli

Ingles Markets
03.2019 - 02.2020
  • Experience with prepping food
  • Dating foods correctly
  • Keep everything organized
  • Having a team oriented attitude
  • Being respectful and polite to customers
  • Making sure the dinning room area is clean and taken care of

Food Runner/Busser

City Bakery
08.2019 - 01.2020
  • Greet customers and serve them there food
  • Clean/buss tables and clean dinning room
  • Keep everything stocked clean and organized
  • Being back up and helping take orders on front
  • I could fill in different positions if people called out I could do sandwich line, and back up on counter

Crew Member

Mcdonald's
07.2017 - 11.2018
  • Experience with customers and taking orders
  • Experience with money and working cash registers
  • Good time management, finishes work on time
  • Experience handling food and cooking it as well as prepping it
  • Used to handling the pressure of serving 50-100+ people at once
  • Familiar with the POS systems

Crew member

Jack in the Box
08.2016 - 06.2017
  • Customer service and taking orders
  • Assisted in handling customer disputes
  • Assisted in inventory
  • Head cook

Wait Staff

Blue Ridge Ymca
10.2015 - 05.2016
  • Experience in cleaning tables
  • Was able to fill in where needed
  • Experience in managing big groups of people
  • Experience in housekeeping

Education

High School Or Equivalent -

Charles D. Owen
2018

Skills

  • Food Service
  • Food Handling
  • Busser
  • Kitchen Experience
  • Food Preparation
  • POS
  • Restaurant Experience
  • Merchandising
  • Retail Sales
  • Assistant Manager Experience
  • Cash Handling
  • Food Safety
  • Cleaning Experience
  • Cooking
  • Host/Hostess
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • POS systems
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Recruiting and hiring
  • Store displays
  • Staff management
  • Employee scheduling
  • Accurate cash handling
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Team development

Graduation Date

05/18

Assessments

Food Safety, Proficient, 07/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.

Timeline

Store Manager

Genesco
03.2023 - Current

Assistant Manager

7-Eleven
03.2021 - 03.2022

Sales Associate

Ace Hardware
08.2020 - 03.2021

Food Runner/Busser

City Bakery
08.2019 - 01.2020

Crew member, Deli

Ingles Markets
03.2019 - 02.2020

Crew Member

Mcdonald's
07.2017 - 11.2018

Crew member

Jack in the Box
08.2016 - 06.2017

Wait Staff

Blue Ridge Ymca
10.2015 - 05.2016

High School Or Equivalent -

Charles D. Owen

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