Brooke Bowman

Charlotte

Summary

Known for maintaining a fun, upbeat environment. Very customer-focused with a background in customer service roles. Also known to provide top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include good communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. I am a hard worker, team player, and dedicated employee.

Overview

year of professional experience

Work History

Customer Service Representative

Lake Norman Miniature Golf

Huntersville

04.2025 - 05.2026

Processed customer transactions using point-of-sale system efficiently.
Provided friendly assistance to guests in a fast-paced environment.
Maintained cleanliness and organization of the cashier station.
Handled cash, credit, and gift card payments accurately.
Resolved customer inquiries and concerns promptly and courteously.
Assisted with stocking merchandise and ensuring product availability.
Collaborated with team members to enhance customer experience.
Educated guests on mini-golf rules and promotions effectively.
Operated cash registers to process payments for goods and services.
Greeted customers and provided friendly customer service.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Made and served Ice cream/snow-cones/fountain and bottled beverages/ concessions

Customer Service Cashier

Zaxby’s

Huntersville

02.2025 - 03.2025

Processed customer transactions using point-of-sale system efficiently.
Provided friendly assistance to guests in a fast-paced environment.
Maintained cleanliness and organization of the cashier station.
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Education

Ambassador Christian

Huntersville, NC

Skills

Customer service
Team collaboration
Cash handling

Effective communication
Product knowledge
Money handling

References

References available upon request.

Timeline