Brook-lynn Dolby
Garner
Summary
Experienced restaurant hostess skilled in managing reservations and enhancing guest satisfaction. Creates welcoming environments and resolves conflicts efficiently while balancing business demands. Strong in time management, communication, and problem-solving, supporting team collaboration to improve customer experiences. Committed to maintaining high standards of cleanliness and food safety, ensuring timely service and optimal dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
To-Go Server
Outback Steakhouse
Garner
10.2025 - Current
- Prepared and packaged to-go orders for timely customer pickup.
- Assisted customers with menu selections and special requests.
- Ensured cleanliness of workstations and dining areas, contributing to a positive dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Managed payment transactions and processed credit card payments efficiently.
- Provided timely customer service by addressing inquiries and special requests, enhancing customer satisfaction.
- Followed food safety standards throughout food preparation and handling processes.
- Organized and tracked to-go orders while maintaining accuracy.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Received payments, returned accurate change and closed checks in POS system.
Togo /Restaurant Hostess
Outback Steakhouse
Garner
10.2025 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Assisted servers by communicating guest needs promptly.
- Maintained cleanliness and organization of the host stand area.
- Handled customer inquiries and resolved minor issues effectively.
- Collaborated with kitchen staff to streamline service flow.
- Monitored dining room activity and adjusted seating as needed.
- Trained new host staff on procedures and best practices.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
YMCA Counsilor
Southeast Raleigh YMCA
Raleigh
03.2025 - 11.2025
- Provided guidance and support to youth in various programs and activities.
- Facilitated workshops and discussions on personal development and well-being.
- Collaborated with staff to plan engaging recreational activities for children.
- Engaged with families to address concerns and improve communication channels.
- Assisted in creating a safe, welcoming environment for all participants.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Garner Magnet High School
Garner, NC06-2026
Skills
- Takeout order processing
- Food preparation
- Food assembly
- Food handling
- Food safety
- Sanitation practices
- Cash handling
- Customer service
- Strong multitasking
- Multitasking capacity
- Time management
- Adaptability to change
- Flexibility
- Team collaboration
- Communication skills
- Conflict resolution
- Problem-solving abilities
- Quick learner
- Presentation standards
- Adaptable mindset
- Personal hygiene
Certification
- Serve Safe food handling
Timeline
To-Go Server
Outback Steakhouse
10.2025 - Current
Togo /Restaurant Hostess
Outback Steakhouse
10.2025 - Current
YMCA Counsilor
Southeast Raleigh YMCA
03.2025 - 11.2025
High School Diploma -
Garner Magnet High School