Brody Underhill
Pittsboro
Summary
Versatile Shift Supervisor with a proven track record at CVS Caremark, adept in staff management and customer satisfaction. Excelled in conflict resolution and cash handling, enhancing operational efficiency and fostering a positive work environment. Demonstrated leadership by training employees, significantly improving team performance and safety standards.
Reliable Shift Leader with 14 years in the service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
CVS Caremark
03.2010 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
Counselors Assistant
Urban Ministries of Durham
03.2008 - 01.2010
- Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
- Relayed relevant patient care details to supervisory staff.
- Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
PCA
Residential Services, Inc.
05.2006 - 02.2008
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC06-1993
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Conflict resolution techniques
- Policy enforcement
- Shift reporting
- Team leadership
Timeline
Shift Supervisor
CVS Caremark
03.2010 - Current
Counselors Assistant
Urban Ministries of Durham
03.2008 - 01.2010
PCA
Residential Services, Inc.
05.2006 - 02.2008
High School Diploma -
Chapel Hill High School
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