Brody Duke
Winterville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Shift Manager
Sawyers Fun Park
Winterville
08.2021 - Current
- Supervised daily operations and ensured smooth workflow in a busy amusement park.
- Resolved guest inquiries and complaints to improve visitor experience.
- Managed daily cash intake by counting out registers and tabulating profits.
- Maintained positive working relationships with staff, customers, and vendors to foster collaboration.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuity of customer service.
- Provided guidance to team members to enhance their performance.
- Monitored staff performance to ensure compliance with company standards.
Education
Some College (No Degree) - General Business Administration
Pitt Community College
Winterville, NC03-2026
Skills
- Customer service
- Handling customer complaints
- Cash handling
- Team leadership
- Conflict resolution
- Communication skills
- Punctual and reliable
- Energetic and enthusiastic
Timeline
Shift Manager
Sawyers Fun Park
08.2021 - Current
Some College (No Degree) - General Business Administration
Pitt Community College