Brittney Wheat
Knightdale
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for adapting in fast-paced environments, effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs. A reliable and dedicated leader for multiple facets of business.
Overview
9
9
years of professional experience
Work History
Patient Service Representative (remote)
Forefront Dermatology
03.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used NexTech to schedule appointments.
- Handled customer service inquiries, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand practice policies and procedures.
Office Coordinator
Red Mountain Theatre
10.2022 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager of Operations
Kendra Scott
08.2021 - 10.2022
- Directed day to day operations to spearhead implementation of short term and long-term strategies for business growth
- Performed cycle counts on a daily basis to spot errors
- Received, processed, and stocked merchandise
- Helped maintain store inventory levels and assisted with the organization of the sales floor and stockroom
- Connected with customers to provide assistance and collect feedback to optimize operations
- Trained staff on duties, supervised, and provided feedback, leading to improved performance and customer satisfaction
- Oversaw daily operations by delegating tasks, managing shift changes, and conducting keyholder duties including opening and closing the business
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Assistant Visual Manager
Free People
01.2021 - 08.2021
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Created multiple retail displays to drive sales according to corporate visual strategies
- Collaborated with sister stores to drive cross-shopping within the shopping center
- Established and maintained proper high-traffic displays, resulting in increased sales
Assistant Store Manager
Buckle
03.2018 - 01.2021
- Assisted in continuous development of effective store associates to achieve desired results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Delegated projects based on team strengths to optimize floor coverage and service levels
- Provided mentorship for employees to generate sales, promote effective upselling
Customer Service Representative
Home Depot
07.2015 - 03.2018
- Mediated between customers and sales associates using various tools to complete transactions and projects
- Provided excellent customer service and product knowledge to serve as a guide for customers to fulfill their shopping needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Marketing
Western Kentucky University
Bowling Green, KY05.2015
Skills
- Work Planning
- Prioritization
- Scheduling
- Inventory Control
- Operation Oversight
- Training
- Revenue Forecasting
- Communication
- Mentoring
- Coaching
- Customer service
- Strategic Merchandising
- Appointment scheduling
- Sales Tracking
- Payment collection
- Delegation
- Office administration
- Note Taking
- Bookkeeping support
- Microsoft Suite
- Problem-solving
- Phone and email etiquette
- Attention to detail
- Punctual and hardworking
- Friendly and outgoing
- Multitasking and organization
- Typing 52 wpm
Awards
Top Sales
Timeline
Patient Service Representative (remote)
Forefront Dermatology
03.2023 - Current
Office Coordinator
Red Mountain Theatre
10.2022 - 01.2023
Assistant Manager of Operations
Kendra Scott
08.2021 - 10.2022
Assistant Visual Manager
Free People
01.2021 - 08.2021
Assistant Store Manager
Buckle
03.2018 - 01.2021
Customer Service Representative
Home Depot
07.2015 - 03.2018
Marketing
Western Kentucky University
Similar Profiles
Jillian PopovichJillian Popovich
Prior Authorization/Biologics Coordinator at Forefront DermatologyPrior Authorization/Biologics Coordinator at Forefront Dermatology
Stephanie NeymanStephanie Neyman
Certified Dermatology Technician at Forefront DermatologyCertified Dermatology Technician at Forefront Dermatology
GINA C. HOYLMANGINA C. HOYLMAN
Patient Access Coordinator at Forefront DermatologyPatient Access Coordinator at Forefront Dermatology