Brittney Mabe
King
Summary
Dedicated hairstylist with expertise in customer service and advanced hair coloring techniques. Committed to delivering exceptional results and maintaining high sanitation standards to ensure client satisfaction. Innovative and results-driven hairstylist skilled in social media marketing and effective scheduling. Proven ability to conduct thorough consultations and recommend personalized hair care solutions to enhance client experiences and drive salon growth.
Overview
4
4
years of professional experience
Work History
Hairstylist
Rustic Chic Salon & Spa
King
10.2025 - Current
- Performed advanced coloring techniques, enhancing clients' overall look and satisfaction.
- Recommended hair care products based on client needs and hair types.
- Conducted thorough client consultations to determine desired hairstyles and hair care routines.
- Maintained high standards of sanitation and safety in all salon practices.
- Collaborated with team members to ensure a cohesive salon environment.
- Adapted techniques to accommodate diverse hair types and textures.
- Implemented efficient scheduling processes to minimize client wait times.
- Assisted clients in selecting appropriate hairstyles for special events.
- Utilized social media platforms to showcase styles and attract new clients.
- Updated knowledge of current hair trends and techniques through continuous education.
- Greeted customers, answered phones and booked appointments.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Assisted other stylists with busy periods in the salon.
- Developed relationships with new clients through referrals from existing customers.
- Pre-booked future appointments to increase repeat business.
- Applied highlights, lowlights or other coloring techniques.
- Tracked inventory of supplies used for styling services.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Collaborated with other beauty professionals on projects related to hairstyling.
Customer lead/Office Associate
Food Lion
King
04.2023 - Current
- Ensured all paperwork is filled out correctly and filed away properly.
- Operated office equipment such as printers, copiers, scanners.
- Maintained updated records of customer interactions, inquiries, and complaints.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted with filing documents in an organized manner.
- Resolved customer service issues in a timely manner while following company policies.
- Monitored the front desk area to ensure that it is neat and presentable at all times.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
- Balanced daily cash drawer totals at the end of each shift.
- Provided customers with information on products and services offered by Western Union.
- Identified suspicious activity or possible fraud attempts and reported them to management immediately.
- Continuously monitored security cameras for suspicious activity in the store area.
Service Leader
Dairio
King
10.2021 - 03.2023
- Resolved customer inquiries and complaints through effective problem-solving strategies.
- Trained new staff on best practices in customer service and product knowledge.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Resolved conflicts among team members through effective communication techniques.
- Conducted opening and closing duties to maintain smooth operations.
- Monitored employee performance and provided guidance when needed.
Education
Cosmetics/Hair - Cosmetology
Surry Community College
Dobson, NC05-2025
High School Diploma -
West Stokes High School
Stokes, NC06-2022
Skills
- Customer service
- Sanitation practices
- Social media marketing
- Scheduling efficiency
- Continuing education
- NC licensed cosmetologist
- Salon maintenance
- Hair coloring techniques
- Training and coaching
- Delegation and supervision
- Retail sales customer service
- Customer consulting
- Conflict resolution
- Office equipment proficiency
- Multi-task management
Timeline
Hairstylist
Rustic Chic Salon & Spa
10.2025 - Current
Customer lead/Office Associate
Food Lion
04.2023 - Current
Service Leader
Dairio
10.2021 - 03.2023
Cosmetics/Hair - Cosmetology
Surry Community College
High School Diploma -
West Stokes High School