Brittney Kelly
Administrative Support / Customer Service
Fayetteville,NC
Summary
Organized and dependable candidate with a positive attitude and strong multitasking skills. Successful at taking on additional responsibilities and supporting team goals. Experienced in customer service and administrative tasks, with a focus on accuracy, confidentiality, and providing excellent client support.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Associate
Belk
Fayetteville , NC
07.2025 - 01.2026
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front Desk
Dan Heiman State Farm
Fayetteville, NC
06.2025 - 07.2025
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
- Processed client payments accurately and efficiently
- Maintained detailed records of customer interactions
Cashier
Ulta Beauty
North Myrtle Beach, SC
08.2023 - 06.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Host
Rioz Brazilian Steakhouse
North Myrtle Beach, SC
12.2021 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Forensic Science
Fayetteville State University
Fayetteville, North Carolina, NC05-2028
Associate of Applied Science - Criminal Justice
Horry-Georgetown Technical College
Conway, South Carolina, SC05-2025
Skills
- Customer service
- Teamwork and collaboration
- Product sales
- Computer skills
- Problem-solving
- Data entry
- Excellent communication
- Payment processing
- Organization
- Administrative tasks
Timeline
Sales Associate
Belk
07.2025 - 01.2026
Front Desk
Dan Heiman State Farm
06.2025 - 07.2025
Cashier
Ulta Beauty
08.2023 - 06.2025
Host
Rioz Brazilian Steakhouse
12.2021 - 01.2025
Bachelor of Science - Forensic Science
Fayetteville State University
Associate of Applied Science - Criminal Justice
Horry-Georgetown Technical College