Brittney Henry
Winston-Salem
Summary
Dynamic team player with a robust background in diverse environments, adept at thriving both independently and collaboratively. Committed to exceeding expectations and tackling assignments with enthusiasm and diligence. Quick to adapt and learn, with excellent computer proficiency and communication skills that facilitate effective collaboration. Proven ability to navigate challenging situations with composure and sound judgment, driven by a desire for continuous professional growth and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Office Assistant
Forsyth County Sheriff's Office
Winston-Salem, NC
03.2024 - Current
- Coordinated and managed daily inmate visits, facilitating interactions 365 days annually for a population exceeding 900 individuals.
- Administered protocols for managing sensitive inmate records and RMS data, safeguarding information integrity and compliance.
- Assisted clients and visitors by providing information in response to inquiries. Scheduled, confirmed, and canceled appointments as needed. Coordinated travel and meeting arrangements following established guidelines.
- Maintains visitation sessions and times and facilitate movement with officers regarding inmates
- Oversaw collection of detailed client information to maintain accurate records. Coordinated data compilation and summarization from multiple sources to facilitate report development.
- Executed document verification and processing tasks to maintain accuracy and efficiency in office operations.
- Executed procurement processes by preparing and submitting requisitions for essential supplies, equipment, and maintenance.
- Utilized word processing and software packages to efficiently enter, update, review, edit, and retrieve data.
- Oversaw the organization and maintenance of files, ensuring efficient retrieval through alphabetical, chronological, or subject matter categorization. Enhanced data integrity by managing automated file systems.
Telecommunicator/Dispatcher
FCSO Sheriff's Office
Winston-Salem, NC
03.2024 - 10.2025
- Ensured officer and citizen safety by accurately responding to emergency (911) and non-emergency calls while inputting critical information into a multifaceted computer-aided dispatch (CAD) system.
- Assisted in writing reports and creating warrants for input into DCI and EWarrants. Monitored radio traffic and conducted inquiries on criminal histories and driving records using RMS and CJLEADS.
- Facilitated inquiries related to warrants, animal services, probation, civil matters, and police reports.
- Demonstrated proficiency in communication systems to enhance team collaboration.
Direct Care Support
Abound Health
Winston-Salem, NC
06.2024 - Current
- Facilitated independent living and community engagement for individuals with intellectual or developmental disabilities.
- Facilitated daily activities, including bathing, dressing, eating, and hygiene maintenance.
- Managed medication administration and facilitated communication with healthcare providers.
- Supported individuals in participating in community activities to foster social networks and access valuable opportunities.
- Facilitated emotional and psychological support services to enhance well-being.
- Designed and implemented life skills curriculum to enhance students' cooking, budgeting, and social interaction abilities.
- Provided transportation support for medical appointments and social activities for family and friends. Facilitated access to essential services through reliable transportation. Assisted individuals in maintaining active lifestyles by coordinating travel arrangements.
- Ensured accurate and timely submission of records and reports to support organizational compliance.
Server
First Watch
Winston-Salem, NC
09.2023 - 12.2024
- Served food to customers, maintained guest satisfaction and addressed customers' needs.
- Trained new servers in memorization methods and accurate recording of food and beverage orders.
- Encouraged and motivated new servers to consistently deliver an exceptional dining experience.
- Trained new servers on company policies, service standards, and best practices.
- Supported servers in learning and memorizing menu items and preparation methods.
- Monitored server performance and addressed the need for additional training or supplemental skills development.
- Worked with servers throughout employment to continuously improve service delivery and efficiency.
Emergency Recovery Coordinator
Paul Davis Restoration
Winston-Salem, NC
11.2022 - 11.2023
- Respond to emergency
- Sales
- Making connections with law enforcement and emergency
- Responsible for educating the customer on products or services and effectively articulates the use and need
- Monitors, interprets and responds to lead sources
- Establish and maintain positive relationships in the local community
- Volunteer non-operational time to related community events
- On-call 24/7 to include weekends and holidays as scheduled
- Marketing
- Achieve and remain current in required certifications
- Provide emergency recovery kits and services to the impacted property owner
- Support franchisee and franchisor organizational mission, vision, and value statement
- Erc Certified
Server
Outback Steakhouse
Winston-Salem, NC
10.2019 - 11.2023
- Served food to customers, maintained guest satisfaction, and addressed customers' needs.
- Stored food in full compliance with food safety policies and procedures, due to Covid restrictions, in charge of BOH line prep setup
- Maintained correct assortment of products and optimal product quality at BOH line on the sales floor.
- Minimized the spoilage of prepared foods by properly storing items in designated containers.
- Assisted with opening procedures by setting up kitchen workstations and equipment.
- Cleaned and sanitized workstations before meal service.
- Kept products properly rotated and stored to meet quality requirements.
USPS Mail Carrier
USPS, Waughtown Station
Winston-Salem, NC
09.2020 - 01.2022
- Sorting of Mail, Delivery of Mail, and Customer Service
- Trained in all 3 vehicles. Primarily drove Promaster and LLV
- Arrange and sorted mail in delivery sequence with proficient, while maintaining several routes.
- Delivered mail to residences and businesses based on delivery sequence with efficiency, accuracy, and timeliness.
- Scanned all labels from packages and letters, while providing efficient services regarding express, insured, certified, registered and cod services.
- Maintained record changes and prepare written reports for management regarding delivery discrepancies.
- Collaborated with upper management regarding all matters with mail, routes, and additional services needed to delivery all mail.
- Provided excellent customer service to residents and businesses with postal service inquiries and any postal services.
- Earned the needed certifications to operate all mail delivery vehicles and operated such vehicles safety and in accordance with the driver manual.
- Worked up to 60 hours a week as needed due to company hardship or short-staffed.
Server/ Trainer
Village Tavern
Winston-Salem, NC
05.2016 - 09.2019
- Served food to customers, maintained guest satisfaction and addressed customers' needs.
- Trained new servers in memorization methods and accurate recording of food and beverage orders.
- Encouraged and motivated new servers to consistently deliver an exceptional dining experience.
- Trained new servers on company policies, service standards, and best practices.
- Supported servers in learning and memorizing menu items and preparation methods.
- Monitored server performance and addressed the need for additional training or supplemental skills development.
- Worked with servers throughout employment to continuously improve service delivery and efficiency.
Server/ FOH Scheduler
East Coast Wings
Winston-Salem, NC
05.2014 - 05.2016
- Entered orders, delivered food and beverages, and processed payments.
- Trained new servers in restaurant procedures and customer service standards.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Uphold high sanitation and safety standards while delivering and serving food.
- Restocked stations regularly to help the team stay efficient and meet customers' needs.
- Maintained and created FOH schedule for servers and bartenders, maintaining and contributing to an organized system.
- Assisted guests with making menu choices.
- Performed side work duties, such as cleaning and prep work of dressings and food.
DC3/Sailor/Engineer
United States Navy
Norfolk, VA
03.2009 - 03.2013
- Controlman
- AFFF Maintenance Expert Firefighting AFFF Operator
- WAF Supervisor and conductor
- Conducted regular equipment inspections and executed routine maintenance tasks, including lubrication, to ensure operational reliability.
- Performed meticulous stripping of rust and paint from hulls, decks, and superstructures, enhancing readiness for subsequent coating processes.
- Executed lubrication of high-friction components across various machines to enhance operational efficiency.
- Assisted engineering officers in maintaining engine functionality to support vessel operations.
- Facilitated training sessions for less experienced deck crew to enhance understanding of ship operations and maintenance.
- Directed team of 10 to maintain optimal performance and reliability of life support and firefighting equipment.
- Oversaw maintenance of five breathable air charging stations to ensure optimal functionality.
- Implemented conflict resolution strategies to maintain a professional atmosphere and foster positive interactions.
- Volunteered as sponsor and mentor to junior personnel, inspiring them to achieve qualifications and accolades well ahead of schedule.
- Facilitated advanced chemical and biological defense training for over 2000 junior and senior personnel, enhancing operational readiness.
- Oversaw training programs for diverse groups, ranging from 2 to over 50 participants, enhancing knowledge retention and engagement.
- Conducted training sessions for senior executive personnel.
Education
Bachelor of Arts - Education
Salem College
Winston-Salem, NC05-2019
Skills
- Strategic and operational leadership
- Effective conflict resolution and organizational skills
- Effective written and verbal interpersonal communication
- Proficient in Microsoft Office and Healthcare vocabulary
- Systematic problem-solving and crisis resolution abilities
- Instructional compliance and accountability in tasks
Accomplishments
United States Navy Veteran
Bachelor of Arts, Salem College
Certification
- Telecommunicator
- RMS
- Cjleads
- CPR
- Ewarrants
- DCI/NCID 2025-05-01
- ERC
Timeline
Direct Care Support
Abound Health
06.2024 - Current
Senior Office Assistant
Forsyth County Sheriff's Office
03.2024 - Current
Telecommunicator/Dispatcher
FCSO Sheriff's Office
03.2024 - 10.2025
Server
First Watch
09.2023 - 12.2024
Emergency Recovery Coordinator
Paul Davis Restoration
11.2022 - 11.2023
USPS Mail Carrier
USPS, Waughtown Station
09.2020 - 01.2022
Server
Outback Steakhouse
10.2019 - 11.2023
Server/ Trainer
Village Tavern
05.2016 - 09.2019
Server/ FOH Scheduler
East Coast Wings
05.2014 - 05.2016
DC3/Sailor/Engineer
United States Navy
03.2009 - 03.2013
Bachelor of Arts - Education
Salem College