Brittney Henry
Winston-Salem
Summary
Dynamic team player with a robust background in diverse environments, demonstrating a proven ability to excel independently and collaboratively. Committed to exceeding expectations by tackling assignments with diligence and a proactive approach. Quick to adapt and proficient in leveraging strong computer skills and effective communication to enhance team performance. Eager to embrace new challenges and opportunities for growth while consistently supporting management and aligning with the unique needs of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Telecommunicator/Dispatcher
FCSO Sheriff's Office
03.2025 - Current
- Officer and citizen safety, including answering emergency (911) and non-emergency calls, accurately inputting critical information into a multifaceted computer aided dispatch (CAD) system
- Writing reports, creating warrants and inputting them in DCI and Ewarrants, monitoring radio traffic, and performing inquires on criminal histories and driving records, with the usage of RMS and CJLeads. Aides in questions regarding warrants, animal services, probation, civil matters, and police reports.
- Proficiency in Communication systems, multi-tasking, problem solving, and decision-making.
Direct Care Support
Abound Health
06.2024 - Current
- A Direct Support Professional (DSP) helps people with intellectual or developmental disabilities live independently and participate in their community
- Assisting with daily activities like bathing, dressing, eating, and hygiene
- Administering medication and coordinating with healthcare providers
- Helping people participate in community activities, build social connections, and access resources and opportunities
- Working with people to advocate for their rights and services
- Providing emotional and psychological support
- Teaching life skills like cooking, budgeting, and social interaction
- Providing transportation to medical appointments, family and friends, and other activities
- Maintaining and submitting records and reports
Server
First Watch
09.2023 - 12.2024
- Served food to customers, maintained guest satisfaction and addressed customers' needs. Trained new servers in memorization methods and accurate recording of food and beverage orders. Encouraged and motivated new servers to consistently deliver an exceptional dining experience. Trained new servers on company policies, service standards, and best practices. Supported servers in learning and memorizing menu items and preparation methods. Monitored server performance and addressed the need for additional training or supplemental skills development. Worked with servers throughout employment to continuously improve service delivery and efficiency.
Emergency Recovery Coordinator
Paul Davis Restoration
11.2022 - 11.2023
- Respond to emergency
- Sales
- Making connections with law enforcement and emergency
- Responsible for educating the customer on products or services and effectively articulates the use and need
- Monitors, interprets and responds to lead sources
- Establish and maintain positive relationships in the local community
- Volunteer non-operational time to related community events
- On-call 24/7 to include weekends and holidays as scheduled
- Marketing
- Achieve and remain current in required certifications
- Provide emergency recovery kits and services to the impacted property owner
- Support franchisee and franchisor organizational mission, vision, and value statement
- ERC Certified
Covid Food Server
Outback Steakhouse
10.2019 - 11.2023
- Served food to customers, maintained guest satisfaction, and addressed customers' needs. Stored food in full compliance with food safety policies and procedures, due to Covid restrictions, in charge of BOH line prep setup
- Maintained correct assortment of products and optimal product quality at BOH line on the sales floor.
- Minimized the spoilage of prepared foods by properly storing items in designated containers. Assisted with opening procedures by setting up kitchen workstations and equipment.
- Cleaned and sanitized workstations before meal service. Kept products properly rotated and stored to meet quality requirements. FOH Floor Trainer
Mail Carrier
USPS
09.2020 - 01.2022
- Sorting of Mail, Delivery of Mail, and Customer Service
- Trained in all 3 vehicles. Primarily drove Promaster and LLV
- Arrange and sorted mail in delivery sequence with proficient, while maintaining several routes.
- Delivered mail to residences and businesses based on delivery sequence with efficiency, accuracy, and timeliness.
- Scanned all labels from packages and letters, while providing efficient services regarding express, insured, certified, registered and cod services.
- Maintained record changes and prepare written reports for management regarding delivery discrepancies.
- Collaborated with upper management regarding all matters with mail, routes, and additional services needed to delivery all mail.
- Provided excellent customer service to residents and businesses with postal service inquiries and any postal services.
- Earned the needed certifications to operate all mail delivery vehicles and operated such vehicles safety and in accordance with the driver manual.
- Worked up to 60 hours a week as needed due to company hardship or short-staffed.
Server/ Trainer
Village Tavern
05.2016 - 09.2019
- Served food to customers, maintained guest satisfaction and addressed customers' needs. Trained new servers in memorization methods and accurate recording of food and beverage orders.
- Encouraged and motivated new servers to consistently deliver an exceptional dining experience.
- Trained new servers on company policies, service standards, and best practices.
- Supported servers in learning and memorizing menu items and preparation methods.
- Monitored server performance and addressed the need for additional training or supplemental skills development.
- Worked with servers throughout employment to continuously improve service delivery and efficiency.
Server/ FOH Scheduler
East Coast Wings
05.2014 - 05.2016
- Entered orders, delivered food and beverages, and processed payments.
- Trained new servers in restaurant procedures and customer service standards.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Upheld high sanitation and safety standards while delivering and serving food.
- Restocked stations regularly to help the team stay efficient and meet customers' needs.
- Maintained and created FOH schedule for servers and bartenders, maintaining and contributing to an organized system.
- Assisted guests with making menu choices.
- Performed side work duties, such as cleaning and prep work of dressings and food.
DC3/ Sailor/ Engineer
United States Navy
03.2009 - 03.2013
- Controlman
- AFFF Maintenance Expert Firefighting AFFF Operator
- WAF Supervisor and conductor
- Inspected equipment regularly and completed routine upkeep such as lubrication to prevent breakdowns
- Removed rust and paint off hulls, decks, and superstructures to prepare for new coatings. Lubricated high- friction parts on different machines and inspected equipment under operating conditions to identify any other maintenance or repair needs.
- Worked under ships engineering officers to keep engines operating correctly.
- Taught younger and less experienced deck crew members about ship operations and maintenance.
- Supervised a team of 10 personnel and their quality of work and maintenance on life support and firefighting equipment. Ensured upkeep of 5 breathable air charging stations, proper ventilation procedures.
- Ensured a professional atmosphere using conflict resolution and a personable demeanor. Volunteered ahead of schedule, title to junior personnel, inspiring them to achieve qualifications and accolades well ahead of schedule.
- Skilled instructor; qualified over 2000 junior and senior personnel in advanced chemical and biological defense and Enlisted Surface Warfare Qualifications.
- Educated large classes of over 50 personnel as well as small classes of only 2 people. Conducted training sessions for senior executive personal.
Education
Bachelor of Arts -
Salem College
Winston-Salem, NC05.2019
Skills
- Organizational skills
- Leadership
- Ability to have an extreme amount of patience and understanding
- Restoration Industry Experience
- Conflict Resolution
- English
- Computer skills
- Writing Skills
- Responsibility
- Great Interpersonal Communication Skills
- Time management
- Customer service
- Microsoft Office
- Microsoft Word
- Punctuality
- Troubleshooting
- Medical terminology
- Customer Service
- Communication skills
- Ability to follow instructions, as well as give the proper instruction to others
- Ability to deal with stressful situations
- Military Experience (4 years)
- Microsoft Excel
- Reliability
- Management
Certification
- RMS Certified Present
- CJleads Certified Present
- CPR Certification Present
- Ewarrants Certified Present
- DCI/NCID Certified May 2025 to Present
- ERC Certification
Timeline
Telecommunicator/Dispatcher
FCSO Sheriff's Office
03.2025 - Current
Direct Care Support
Abound Health
06.2024 - Current
Server
First Watch
09.2023 - 12.2024
Emergency Recovery Coordinator
Paul Davis Restoration
11.2022 - 11.2023
Mail Carrier
USPS
09.2020 - 01.2022
Covid Food Server
Outback Steakhouse
10.2019 - 11.2023
Server/ Trainer
Village Tavern
05.2016 - 09.2019
Server/ FOH Scheduler
East Coast Wings
05.2014 - 05.2016
DC3/ Sailor/ Engineer
United States Navy
03.2009 - 03.2013
Bachelor of Arts -
Salem College
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