Brittney Francis
Louisburg,NC
Summary
Detail-oriented professional with expertise in guest relations and order accuracy. Proven ability to maintain cleanliness standards and enhance food presentation, ensuring exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Expo Runner
The Pickled Onion
Youngsville, NC
02.2026 - Current
- Coordinated timely delivery of food and beverage orders to ensure exceptional guest experiences.
- Maintained cleanliness and organization of service areas to promote efficiency during peak hours.
- Assisted kitchen staff with food preparation, ensuring adherence to quality standards and presentation guidelines.
- Collaborated with front-of-house team to streamline order processes, enhancing overall service speed.
- Trained new staff on operational procedures and customer service best practices, fostering a cohesive team environment.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Served food at proper temperature to meet safety standards.
- Communicated food orders to chefs to execute priorities and special requests.
Customer Experience Coordinator
Panic Point
Youngsville, NC
09.2022 - Current
- Coordinated cross-functional teams to streamline customer support processes.
- Analyzed customer interaction data to identify trends and improve satisfaction levels.
- Trained new staff on company policies and best practices in customer care.
- Led initiatives to optimize response times for customer inquiries and complaints.
- Mentored junior coordinators in effective problem-solving techniques for client issues.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Server
Johnnies Barbeque
Louisburg, NC
01.2021 - 02.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely meal preparation and accurate order delivery.
- Managed inventory levels by monitoring stock and restocking supplies as needed for efficient operations.
- Trained and mentored new servers on menu knowledge, table service standards, and company policies.
- Enhanced dining experience by recommending menu items based on customer preferences and dietary restrictions.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Order accuracy
- Food running
- Table bussing
- Server assistance
- Restocking supplies
- Guest relations
Timeline
Expo Runner
The Pickled Onion
02.2026 - Current
Customer Experience Coordinator
Panic Point
09.2022 - Current
Server
Johnnies Barbeque
01.2021 - 02.2026