Brittney Coon
Wilmington
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, problem solving, and collaborating with teammates. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Corning Credit Union
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under time restraints.
- Recognized friction points and created resources to improve productivity.
- Coordinated with teammates to schedule monthly duties including audits and security testing
- Developed and maintained NC/SC Deposit Services schedule, adjusting to changing coverage needs.
- Demonstrated strong problem-solving skills while remaining calm and effective under stress.
Member Service Representative
Corning Credit Union
11.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Special Activities Instructor
Fort Fisher Aquarium
05.2023 - 08.2023
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Monitored safety policies and procedures to facilitate safety of participants.
- Assisted in preparing materials and supplies for each activity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Undergraduate Aquaculture Technician
UNCW Shellfish Research Hatchery
01.2023 - 05.2023
- Monitored water quality parameters to ensure optimal conditions for broodstock health.
- Ensured an organized workspace, optimizing resources and workflow for maximum efficiency.
- Facilitated clear communication with teammates regarding task progress and responsibilities.
- Utilized analytical techniques to identify sex and larval counts, providing insights for optimal breeding.
Education
Bachelor of Science - Marine Biology
UNCW
Wilmington, NC05-2023
Skills
- Organization skills
- Time management
- Flexibility
- Problem solving
- Detail Oriented
- Experience in Microsoft programs
Timeline
Receptionist
Corning Credit Union
02.2024 - Current
Member Service Representative
Corning Credit Union
11.2023 - 02.2024
Special Activities Instructor
Fort Fisher Aquarium
05.2023 - 08.2023
Undergraduate Aquaculture Technician
UNCW Shellfish Research Hatchery
01.2023 - 05.2023
Bachelor of Science - Marine Biology
UNCW
Similar Profiles
Dakota MeekinsDakota Meekins
Member Service Representative Intern at Corning Credit UnionMember Service Representative Intern at Corning Credit Union
Rachel Anh NorthRachel Anh North
Financial Service Representative I at Corning Federal Credit UnionFinancial Service Representative I at Corning Federal Credit Union
Karencathleen Gonzalez-AguilarKarencathleen Gonzalez-Aguilar
Member Service Representative at North Island Credit Union. This Credit UnionMember Service Representative at North Island Credit Union. This Credit Union