BRITTANY M. LEE
Charlotte
Summary
Accomplished Manager of Business Analytics with a proven track record in data analysis and SQL proficiency. Spearheaded market strategy analyses and automated reporting innovations, enhancing strategic decision-making. Excelled in cross-functional collaboration, illustrating exceptional project management and process optimization skills, significantly contributing to business planning and customer experience enhancements.
Overview
11
11
years of professional experience
Work History
Manager of Business Analytics
Direct ChassisLink Inc.
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved data gathering, analysis, and visualization procedures with strategic optimizations.
- Collaborated with cross-functional teams to gather requirements and create tailored BI reports for stakeholders.
Senior Business Analyst
Direct Chassislink, Inc
06.2021 - Current
- Analyze and maintain existing data sources to uncover trends, patterns, and insights for strategic decision making and prepare presentations to summarize findings for executive level audiences.
- Analyze competitive market strategies through analysis of related product, market, and share trends.
- Provide technical support for existing reports, dashboards, and other tools.
Business Planning Analyst II
AvidXchange, Inc
02.2020 - 06.2021
- Identified, analyzed, and interpreted trends or patterns in complex data sets to provide insights for strategic decisions.
- Collaborated with various departments to ensure accurate budgeting and resource allocation plans were developed in a timely manner.
- Assisted in developing long-term strategies that aligned with organizational objectives.
- Participated in cross-functional teams responsible for analyzing data sets and identifying areas of improvement within existing processes.
Senior Customer Success Analyst
AvidXchange, Inc
03.2018 - 02.2020
- Analyzed customer feedback and trends to identify areas of improvement in customer experience.
- Collaborated with cross-functional teams such as sales, marketing, engineering, and product management to optimize the overall customer journey.
- Developed best practices documents for internal use in order to streamline processes related to onboarding and adoption activities.
- Conducted monthly performance reviews with team members to ensure successful delivery of customer service goals.
Customer Success Analyst
AvidXchange, Inc
05.2017 - 03.2018
- Monitored customer accounts using CRM software to measure satisfaction levels and identify opportunities for growth.
- Implemented process improvements for efficient resolution of customer inquiries and escalated issues.
- Created detailed reports outlining KPIs related to customer success metrics including churn rate, NPS score, renewal rate.
- Performed data analysis on customer usage trends to inform strategic decisions surrounding product development initiatives.
Account Executive
SERMO
05.2014 - 02.2017
- Contacted key clients and internal partners to develop strong business relationships and networks.
- Established trustful relationships with clients through regular follow-up calls or emails.
- Presented proposals to prospective clients to clearly describe product offerings and pricing structure.
Education
Bachelor of Arts (B.A.) - Communications
University of North Carolina at Charlotte
Charlotte, NC05.2014
Skills
- Data Analysis Expertise
- SQL Proficiency
- Data Modeling
- Tableau Server
- PowerBI Reporting
- Data Visualization
- Microsoft Office Suite
- KPI Tracking
- Financial Modeling
- Project Management
Timeline
Manager of Business Analytics
Direct ChassisLink Inc.
08.2024 - Current
Senior Business Analyst
Direct Chassislink, Inc
06.2021 - Current
Business Planning Analyst II
AvidXchange, Inc
02.2020 - 06.2021
Senior Customer Success Analyst
AvidXchange, Inc
03.2018 - 02.2020
Customer Success Analyst
AvidXchange, Inc
05.2017 - 03.2018
Account Executive
SERMO
05.2014 - 02.2017
Bachelor of Arts (B.A.) - Communications
University of North Carolina at Charlotte
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