BRITTANY WILLIAMS
Greenville
Summary
Compassionate community health worker with four years of experience in community outreach and public health education, dedicated to enhancing community well-being through vital support initiatives. Strong communication and interpersonal skills foster engagement and education among diverse populations, ensuring health information is accessible and impactful. In-depth knowledge of local healthcare resources and systems enables the delivery of comprehensive services tailored to meet the needs of all community members. A steadfast commitment to promoting wellness drives efforts to empower individuals through hands-on support and educational programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Health Navigator
AmeriHealth Caritas
Greenville, NC
04.2025 - Current
- Assess member's needs through comprehensive assessments, ensuring tailored support.
- An advocate for member's needs within healthcare systems, ensuring equitable access to resources.
- Connect members with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Participates in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to members
- Coordinates community outreach through in-person visitation to enhance health education and access to services.
Social Determinants of Health (SDOH) Health Specialist
Trillium Health Resources
Greenville, NC
08.2024 - 03.2025
- Receives referrals related to members' unmet health related resource needs and manage a caseload
- Remains knowledgeable regarding community based organizations and their resources
- Using a person centered approach, work collaboratively with members, in-house care team, and providers to link them to relevant resources to address unmet health needs.
- Assisting with development and coordination of projects and programs ranging in size from a single county or to region-wide change initiatives.
- Conducted assessments to identify client needs and coordinate appropriate services.
Crisis Intervention Team (CIT) Training Administrative Assistant (Contract)
Trillium Health Resources
Greenville, NC
12.2023 - 05.2024
- Assisted coordinators to prepare instructional material that the training needs of the target audience (Law enforcement officer, adult corrections officers, EMS, Fire etc.) ranging in North Carolina counties, often rural areas.
- Assisted with logistical aspects of training events.
- Coordinated training presentations for the crisis intervention team trainings.
- Assisted with the development of programs for improving cultural awareness when required and maintenance of training database on SmartSheet.
- Drafted data from survey monkey and compiled findings for quarterly report.
- Collaborated with local organizations to expand health services and resources.
Intake Specialist III (Team Lead)
Ricci Law Firm
Greenville, NC
12.2020 - 09.2023
- Register participants in the intake system and open case files through outbound and inbound calls
- Assessed clients' needs and determined eligibility for legal services.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Conducted training and mentored staff to foster proper completion of assigned duties and to deliver high-quality client
Mental Health Associate
Trillium Health Resources
Greenville, NC
10.2019 - 12.2020
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Proficiently managed a high volume of inbound calls from customers and providers in a call center environment
Education
Master of Science - Health Education And Promotion
Walden University
Minneapolis, MN11-2024
Bachelor of Science - Public Health (Community)
East Carolina University
Greenville, NC05-2018
Skills
- Performance Management
- Critical Thinking
- Progress Reporting
- Intake Assessment
- Microsoft Office
- Process Improvement
- Community Relations
- Conflict Resolution
- Adaptive and Reliable
- Skilled Collaborator
- Salesforce
- Date Entry
- Sharepoint
- SmartSheet
- Training
- Health education
- HIPAA guidelines
- Resource navigation
Certification
- Certified Health Education Specialist, National Commission for Health Education Credentialing- April 2025
Timeline
Community Health Navigator
AmeriHealth Caritas
04.2025 - Current
Social Determinants of Health (SDOH) Health Specialist
Trillium Health Resources
08.2024 - 03.2025
Crisis Intervention Team (CIT) Training Administrative Assistant (Contract)
Trillium Health Resources
12.2023 - 05.2024
Intake Specialist III (Team Lead)
Ricci Law Firm
12.2020 - 09.2023
Mental Health Associate
Trillium Health Resources
10.2019 - 12.2020
Bachelor of Science - Public Health (Community)
East Carolina University
Master of Science - Health Education And Promotion
Walden University