Brittany Warren
Washington
Summary
Customer Service Representative with 5+ years of remote call center experience handling high call volumes. Skilled in resolving billing inquiries, managing customer complaints, and assisting with account and subscription-related issues. Proven ability to work independently from home with a reliable setup, strong communication skills, and a focus on delivering efficient, customer-focused solutions.
Overview
9
9
years of professional experience
Work History
Pharmacy Customer Service Representative
Everise
remote
11.2023 - 03.2026
- Effectively managed large volumes of inbound customer calls in a fast-paced environment.
- Resolved complaints by identifying issues and providing timely, effective solutions.
- Assisted customers with billing inquiries, order tracking, and account updates.
- Maintained accurate records of customer interactions using CRM systems.
- Cultivated strong customer relationships through clear communication and active listening.
Customer Service Representative
ContactUS Communications
remote
08.2021 - 11.2023
- Delivered phone-based support for retail customers, assisting with accounts and orders.
- Facilitated discount applications and account management for enhanced customer experience.
- Resolved customer concerns, ensuring high satisfaction levels throughout interactions.
- Accurately documented all interactions and updates to maintain comprehensive records.
Cook/Drive-Thru Cashier
Bojangles' Famous Chicken 'n Biscuits
Farmville
04.2017 - 07.2021
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
- Implemented food safety practices to uphold health regulations and quality standards.
Education
High School Diploma -
Farmville Central High School
Farmville, NC06-2012
Skills
- Customer relationship management
- Billing inquiry resolution
- CRM system management
- Order tracking
- Complaint resolution
- Customer support
Timeline
Pharmacy Customer Service Representative
Everise
11.2023 - 03.2026
Customer Service Representative
ContactUS Communications
08.2021 - 11.2023
Cook/Drive-Thru Cashier
Bojangles' Famous Chicken 'n Biscuits
04.2017 - 07.2021
High School Diploma -
Farmville Central High School