Brittany U. Whitmire
Asheville
Summary
Collaborative professional with exceptional communication and interpersonal abilities. Proven track record in accurately processing extensive data documents with high efficiency. Strong analytical and organizational skills complemented by a logical and creative approach to problem-solving. Experienced therapeutic counselor with a focus on client support and resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aeroflow Health
Asheville
08.2025 - Current
- Provided troubleshooting assistance for supplies and equipment, improving customer therapy outcomes.
- Liaised among medical offices, testing facilities, and CPAP dealers to streamline documentation retrieval.
- Facilitated order placements for CPAP users, ensuring on-time delivery of essential equipment.
- Collaborated with internal teams at Aeroflow Sleep to optimize support processes.
Cashier
Department of Veteran Affairs (MACPAC)
Asheville
07.2019 - 08.2025
- Received and disbursed cash in compliance with relevant laws and regulations.
- Executed cash processing functions for cash management division, supporting efficient transaction handling.
- Examined collections for negotiability and recorded transactions, ensuring accuracy in automated systems.
- Accounted for losses or shortages in funds, maintaining financial integrity reported to treasury department.
Telephone Operator
VA Medical Center
Asheville
05.2018 - 07.2019
- Operated a multi-line telephone system to manage incoming and outgoing calls efficiently.
- Processed all codes calmly and promptly to ensure efficient communication
- Handled diverse situations with diplomacy and politeness to maintain customer satisfaction
- Remained composed during crisis situations to support effective resolution
Housekeeping
VA Medical Center
Asheville
11.2017 - 05.2018
- Cleaned and maintained floors, walls, and ceilings to ensure a hygienic environment
- Removed stains from various surfaces to enhance overall appearance and cleanliness
- Performed minor maintenance on equipment to ensure proper functionality and longevity
- Replace light bulbs, moving of furniture
Certified Nursing Assistant
Care Partners (Mission)
Asheville
02.2017 - 11.2017
- Facilitated safe patient mobility throughout facility, promoting independence and enhancing quality of life.
- Provided personal hygiene and grooming assistance to clients in residential setting, enhancing comfort and dignity.
- Implemented hygiene protocols to reduce infection risks in healthcare settings.
- Transported medical specimens from collection points to laboratories, ensuring timely analysis and patient care.
Certified Nursing Assistant
Home Instead
Asheville
08.2016 - 02.2017
- Assisted patients with bathing, dressing, and grooming to enhance personal comfort and dignity.
- Counseled clients using approved therapeutic interventions to promote emotional well-being.
- Collected and prepared samples for laboratory testing to ensure accuracy.
- Provided housekeeping and cleaning services to maintain a safe and hygienic patient environment.
Personal Care Assistant
Brookdale Senior Living
Asheville
11.2015 - 08.2016
- Assisted clients with hygiene maintenance to support dignity and personal care.
- Prepared nutritious meals to meet client dietary needs.
- Coordinated recreational and rehabilitation activities to enhance client engagement and recovery.
- Counseled clients using therapeutic interventions to promote emotional well-being.
Sales Associate
JCPenny
Asheville
03.2014 - 11.2015
- Delivered exceptional customer service, fostering positive relationships with new and existing customers.
- Operated cash registers, efficiently receiving funds, processing transactions, and packing items.
- Monitored and replenished merchandise to maintain optimal stock levels and support sales initiatives for new products.
- Organized and maintained merchandise displays, improving store aesthetics and guiding customer flow.
Education
Medical Office Administration - Diploma -
Asheville-Buncombe Technical Community College
Asheville, NC03.2026
Trained as a Medical Support Assistant -
VA Medical Center
Asheville, NC03.2026
High School Diploma -
Clyde A. Erwin High
Asheville, NC01.2011
Skills
- Customer service
- Email communication
- Conflict resolution
- Data analysis
- Microsoft Office Suite
- Patient care
- Electronic health records
- Patient record scanning
Certification
Certified Nursing Assistant, 01/01/17, Current
Timeline
Customer Service Representative
Aeroflow Health
08.2025 - Current
Cashier
Department of Veteran Affairs (MACPAC)
07.2019 - 08.2025
Telephone Operator
VA Medical Center
05.2018 - 07.2019
Housekeeping
VA Medical Center
11.2017 - 05.2018
Certified Nursing Assistant
Care Partners (Mission)
02.2017 - 11.2017
Certified Nursing Assistant
Home Instead
08.2016 - 02.2017
Personal Care Assistant
Brookdale Senior Living
11.2015 - 08.2016
Sales Associate
JCPenny
03.2014 - 11.2015
Medical Office Administration - Diploma -
Asheville-Buncombe Technical Community College
Trained as a Medical Support Assistant -
VA Medical Center
High School Diploma -
Clyde A. Erwin High