Brittany Toole
Goldsboro
Summary
Detail-oriented professional with a background in telecommunications and education. Experienced in fostering a collaborative environment, providing exceptional customer service, and adapting to diverse needs.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
18
18
years of professional experience
Work History
Telecommunications Operator/Police Dispatcher
Cherry Hospital
Goldsboro, NC
07.2023 - 03.2026
- Operated telecommunications systems to facilitate effective communication among hospital staff.
- Monitored incoming and outgoing calls, ensuring timely responses to patient needs.
- Provided support during emergency situations by coordinating communications with medical teams.
- Assisted in maintaining accurate records of all communications for compliance and review purposes.
- Ensured adherence to hospital protocols for confidentiality and data protection during communications.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Preschool Teacher
Little Bulldogs Child Development Center
Goldsboro, NC
05.2022 - 07.2023
- Developed and implemented age-appropriate lesson plans to foster cognitive and emotional development.
- Created a nurturing classroom environment that promoted positive social interactions among students.
- Conducted regular assessments to track student progress and tailored activities to individual needs.
- Collaborated with parents and guardians to support children's learning objectives and address concerns.
- Organized engaging educational activities that enhanced creativity, problem-solving, and critical thinking skills.
- Mentored new staff members, providing guidance on best practices in early childhood education.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
High School Special Education Teacher
New Independence Academy
Goldsboro, NC
10.2020 - 05.2022
- Developed individualized education plans tailored to diverse student needs and learning styles.
- Implemented evidence-based teaching strategies to enhance student engagement and academic performance.
- Collaborated with multidisciplinary teams to assess student progress and adapt instructional methods accordingly.
- Led professional development workshops for staff on effective special education practices and classroom management techniques.
Sales Associate/Front Desk Receptionist
Deacon Jones Auto Group
La Grange, NC
10.2016 - 10.2020
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Increased product knowledge through ongoing training and self-study initiatives.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Assisted in managing inventory levels to ensure optimal stock availability for customers.
- Provided personalized product recommendations based on customer needs and preferences.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Art Teacher
Wayne Preparatory Academy
Goldsboro, NC
07.2015 - 08.2016
- Developed and implemented art curriculum aligned with educational standards.
- Facilitated engaging art projects that promoted creativity and critical thinking among students.
- Provided individualized instruction to support diverse learning needs within classroom settings.
- Collaborated with colleagues to enhance interdisciplinary learning experiences through art integration.
- Organized student exhibitions to showcase artwork, fostering community engagement and appreciation of student talents.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Taught classes on painting, collage, and color theory.
Instructional Assistant
Wayne County Public Schools
Goldsboro, NC
11.2007 - 08.2016
- Assisted teachers in delivering individualized instruction to enhance student learning outcomes.
- Supported classroom management strategies to maintain a positive and productive learning environment.
- Collaborated with special education staff to implement tailored educational plans for diverse learners.
- Created instructional materials and resources to assist teachers in lesson preparation and delivery.
- Monitored student progress, providing feedback to educators on academic performance and behavioral concerns.
- Provided support during classes, group lessons, and classroom activities.
Education
Bachelor of Arts - Human Resources Management
Strayer University
Arlington, VA12-2020
Associate of Arts - Office Administration
Wayne Community College
Goldsboro, NC05-2016
Associate of Arts - Elementary, Middle Grades Special Education
Wayne Community College
Goldsboro, NC05-2007
Skills
- Front desk operations
- Greeting customers
- Professional communication
- System monitoring
- Incident reporting
- Documenting activities
Timeline
Telecommunications Operator/Police Dispatcher
Cherry Hospital
07.2023 - 03.2026
Preschool Teacher
Little Bulldogs Child Development Center
05.2022 - 07.2023
High School Special Education Teacher
New Independence Academy
10.2020 - 05.2022
Sales Associate/Front Desk Receptionist
Deacon Jones Auto Group
10.2016 - 10.2020
Art Teacher
Wayne Preparatory Academy
07.2015 - 08.2016
Instructional Assistant
Wayne County Public Schools
11.2007 - 08.2016
Bachelor of Arts - Human Resources Management
Strayer University
Associate of Arts - Office Administration
Wayne Community College
Associate of Arts - Elementary, Middle Grades Special Education
Wayne Community College