Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Thornton

Matthews

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica Essilor Luxottica EyeMed
03.2025 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Shiftlead/Inventory Specialist

Walgreens
04.2020 - 11.2024
  • Executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, filling and facilitating returns.
  • Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Patient Access Specialist

ABC-Lash Group/ SpectraForce
09.2022 - 04.2023
  • Provides advanced services to patients, providers and caregivers.
  • Performs related duties as assigned, which could include well defined services generally performed by other program representatives (benefit verifications, Patient Assistance Program determinations).
  • Establishes themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (billing denials, claim denials, pricing errors, payments, etc.)
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Customer Service Representative

Lincare
08.2018 - 12.2019
  • Establishes themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (billing denials, claim denials, pricing errors, payments).
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided proactive customer outreach to 30+ customers daily.
  • Recommend potential products and services for patients needs while working alongside medical professionals to facilitate patient care.

Education

High School Diploma -

Beta Center
Orlando, FL
05-2011

Skills

  • Invoice management
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Ability to multitask
  • Advance use of all Microsoft applications
  • Strong Organization skills
  • Customer service
  • Active listening

Timeline

Customer Service Representative

Alorica Essilor Luxottica EyeMed
03.2025 - Current

Patient Access Specialist

ABC-Lash Group/ SpectraForce
09.2022 - 04.2023

Shiftlead/Inventory Specialist

Walgreens
04.2020 - 11.2024

Customer Service Representative

Lincare
08.2018 - 12.2019

High School Diploma -

Beta Center

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Brittany Thornton