Brittany Soles
Lincolnton,NC
Summary
Dynamic and results-driven professional with extensive experience as a Bartender Shift Manager at Crafty Burg'r N Tap. Expert in liquor inventory management and delivering exceptional customer service. Proven ability to enhance team productivity and foster a positive work environment, leading to improved customer satisfaction and reduced employee turnover.
Known for effectively managing bar operations and ensuring exceptional customer service. Successfully led shifts, trained staff, and maintained inventory. Demonstrated leadership and problem-solving skills in high-pressure environments. Very reliable and look forward to growing into a new career.
Overview
17
17
years of professional experience
Work History
Bartender Shift Manager
Crafty Burg'r N Tap
11.2018 - 12.2023
- Executed opening and closing duties, including sales report printing and cash drawer preparation.
- Managed bar inventory by restocking supplies and placing orders for spirits, beer, and mixers.
- Fostered positive work environment through effective communication and team recognition.
- Adhered to alcohol awareness procedures to prevent excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
FOH Manager
Showmars
02.2007 - 03.2013
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Associate of Science - Nursing
East Lincoln High School
Denver, NC06-2008
Skills
- Cleanliness standards
- Upselling strategies
- POS operation
- Staff scheduling
- Health and safety compliance
- Employee coaching
- Beverage preparation
- Liquor inventory management
- Customer service excellence
- Outgoing personality traits
- Inventory management
- Engaging personality skills
- New hire training
- Performance improvement strategies
- Reliability and dependability
- Effective communication skills
Timeline
Bartender Shift Manager
Crafty Burg'r N Tap
11.2018 - 12.2023
FOH Manager
Showmars
02.2007 - 03.2013
Associate of Science - Nursing
East Lincoln High School
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