Brittany Small
Asheboro
Summary
Dynamic Property Manager with a proven track record at Capstone Multifamily Group, LLC, excelling in vendor management and customer relations. Achieved significant cost savings through strategic budgeting and resource allocation while enhancing tenant satisfaction. Skilled in compliance monitoring and fostering strong relationships, ensuring high-quality living environments for residents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Capstonemultifamily Group, LLC
11.2022 - Current
- Manage all maintenance product orders, including; appliances, water heaters, blinds, flooring, paint etc. through HD Supply, Chadwell, Lowe's Pro, Mohawk, Sherwin Williams and Ferguson Supply
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Loss Mitigation Specialist
ServePro
01.2018 - 06.2020
- Collaborated with emergency management teams to develop effective disaster response strategies.
- Streamlined project execution timelines by efficiently managing budgets, staff resources, and stakeholder expectations.
- Mitigated environmental impacts by collaborating closely with regulatory agencies during project permitting processes.
- Enhanced client satisfaction with timely and accurate hazard analyses for various natural and human-made disasters.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Cosmetologist
Sport Clips
11.2013 - 01.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Education
Randleman
Randleman, NCSkills
- Maintenance scheduling
- Vendor management
- Financial budgeting and reporting
- Marketing and advertising
- Grounds maintenance
- Compliance monitoring
- Software utilization
- Fair housing compliance
- Skilled multi-tasker
- Customer relations
- Clear communication
- Data entry
- Relationship building
- Microsoft office
Accomplishments
- Maintained 95% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 204 individual units.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Affiliations
Asheboro Chamber of Commerce
Certification
Certified Pool Operator
Fair Housing Training
License Cosmetology
Timeline
Property Manager
Capstonemultifamily Group, LLC
11.2022 - Current
Loss Mitigation Specialist
ServePro
01.2018 - 06.2020
Cosmetologist
Sport Clips
11.2013 - 01.2019
Randleman
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