BRITTANY SAMS
Indian Trail
Summary
Skilled team player with strong background in customer service environments. Works well independently and in group settings, to handle assignments and always ready to help others. Quick learner with good computer abilities. Hardworking and focused on completing tasks correctly. Reliable team member accustomed to taking on tasks.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative
Aeroflow
09.2024 - 08.2025
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual patient.
- Resolved patient issues promptly and professionally, resulting in repeat business and positive feedback.
- Maintained patient privacy, according to HIPPA guidelines.
Patient Services Coordinator
Carolina Pain Center
07.2023 - 08.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Expresslane Dept Lead
Harris Teeter
01.2020 - 01.2023
- Assessed customer needs and offered solutions to improve loyalty.
- Supervised department employees and monitored equipment to support daily needs, providing hands on coaching as needed.
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences.
- Delegated tasks, communicated expectations, and directed workflow to improve performance and productivity.
Customer Service
Harris Teeter
01.2015 - 01.2020
- Shared insights with management regarding customer inquiries, concerns, and complaints to improve associate and customer interactions.
- Answered inbound calls to assist customers with various needs and questions, routing to appropriate department/manager if needed.
- Completed paperwork associated with wire transfers, price adjustments, customer returns, and cash register operation.
- Trained new associates on company programs and policies.
Education
CNA 1 - Medical Terminology
07.2014
High School Diploma - undefined
David W. Butler
06.2012
Skills
- Problem-solving
- Staff training
- Team motivation
- Verbal communication
- Performance reviewing
- Task Delegation
Timeline
Customer Experience Representative
Aeroflow
09.2024 - 08.2025
Patient Services Coordinator
Carolina Pain Center
07.2023 - 08.2024
Expresslane Dept Lead
Harris Teeter
01.2020 - 01.2023
Customer Service
Harris Teeter
01.2015 - 01.2020
High School Diploma - undefined
David W. Butler
CNA 1 - Medical Terminology
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