Brittany Roberson
Williamston
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful work setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Quality Inn
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Cashier
Speedway
01.2020 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Garden Center Associate/Front End Associate
Walmart
01.2017 - 12.2020
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Collaborated with team members to execute seasonal promotions and events for increased foot traffic.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Conducted regular quality checks on plants for signs of disease or pests, implementing necessary treatments as needed.
- Contributed to increased customer loyalty through personalized recommendations and attentive service.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Photojournalism
Beaufort County Community College
Washington, NCAssociate of Arts - Photography/ Photojournalism
Martin Community College
Williamston, NCHigh School Diploma -
Riverside High School
Williamston, NC12.2018
Skills
- Safety and Security Procedures
- Lobby Auditing
- Problem-Solving Skills
- Verifying Reservations
- Posting Charges
- Room Assignments
- Guest Satisfaction
- Cash Handling
- Credit and Cash Payments
- Time Management
- Mail and Packages
- Local Arts and Culture
- Hospitality Service
- POS Systems
- Customer Service
- Issue Resolution
- Identification Checks
- Product and Service Sales
- Refunds and Exchanges
- Cash Drawer Management
- Cash Counting Machine Operations
- Cash Register Systems
- Liquor Law Compliance
- Active Listening
- Loss Prevention Goals Monitoring
- Store Layouts
- Loyalty Programs
- Maintaining Clean Work Areas
- Register Opening and Closing
Certification
- Certified in microsoft office, microsoft word, microsoft spread sheets, and I am also certified in all goggle docs and other programs
Timeline
Cashier
Speedway
01.2020 - 12.2022
Garden Center Associate/Front End Associate
Walmart
01.2017 - 12.2020
Front Desk Agent
Quality Inn
Associate of Arts - Photojournalism
Beaufort County Community College
Associate of Arts - Photography/ Photojournalism
Martin Community College
High School Diploma -
Riverside High School
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