Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Purnell

Roanoke Rapids,NC

Summary

Hardworking Operations Lead with 6+ years of experience in healthcare and customer service, specializing in patient support and team supervision. Proven ability to enhance operational efficiency by reviewing data and ensuring high-quality care. Skilled in insurance verification, administrative duties, and maintaining professional communication with patients and staff. Committed to fostering a collaborative environment and improving patient experiences in a fast-paced setting.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Lead

Aspen Dental
06.2023 - Current
  • Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care
  • Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
  • Review data day to day to evaluate the impact on the practice
  • Managed and allocated staff and material resources to meet production goals.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Patient Support Specialist

EmergeOrtho
09.2020 - 06.2023
  • Keeps an open line of professional communication with assigned staff and providers regarding patient needs
  • Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Fill-in for Urgent Care when necessary

Server/Event Staff

Woodland Terrace
05.2012 - 04.2018
  • Approach all encounters in a friendly, service-oriented manner while providing extra assistance to those with Alzheimer’s or Dementia.
  • Helped organize and manage successful events with attendance of over 50 people.

Customer Service Rep

AETNA/Payflex Systems USA
10.2015 - 12.2017
  • Aid customers with speed and accuracy while maintaining a high level of world class customer service and professionalism to a wide range of customers.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High school or equivalent - General Studies

Northwest Collegiate Technical Academy
Littleton, NC
06.2009

Skills

  • Customer service expertise
  • Effective conflict resolution
  • Effective organizational skills
  • Administrative support tasks
  • Proficient in Microsoft Office
  • Medical & Dental Office Experience
  • Patient flow management
  • Healthcare receptionist
  • Patient appointment coordination
  • Proficient in medical terminology
  • Patient records management

Certification

  • Phlebotomy Technician December 2018 to December 2021
  • BLS for Healthcare Providers (CPR and AED) December 2018 to December 2020
  • BLS Certification

Timeline

Operations Lead

Aspen Dental
06.2023 - Current

Patient Support Specialist

EmergeOrtho
09.2020 - 06.2023

Customer Service Rep

AETNA/Payflex Systems USA
10.2015 - 12.2017

Server/Event Staff

Woodland Terrace
05.2012 - 04.2018

High school or equivalent - General Studies

Northwest Collegiate Technical Academy

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Brittany Purnell