Brittany Pressley
Marion
Summary
Passionate customer service representative with over7 years of experience in the medical and health and human service industries. Excellence in both written and verbal communication skills. Proven ability to problem solve and work independently or in a team setting. Willingness to learn as well as take constructive criticism. Provide personal care to every patient and or client while being professional and performing all necessary job duties.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lincare
02.2021 - Current
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- Train new employees on CRM software and customer service best practices to deliver a high-quality customer experience
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Communicate with empathy and compassion while interfacing with patients suffering from debilitating and life-threatening health conditions
- Oversee patient billing, verify medical insurance, contact insurance providers, and structure payment plans for patients to reduce aging accounts
- Maintain patient records, performing regular reviews to ensure utmost accuracy
Customer Service Coordinator
Banfield Pet Services
03.2019 - 02.2021
- Manage electronic medical records (EHR), create documentation of patient medical history, and record weight and vital signs for new patients
- Answered various phone calls and emails
- Answer questions and provide assistance [in person, over the phone, and through email]
- Collect and process [patient co-pays]
- Use a multi-line phone system to answer and transfer calls to appropriate personnel
- Delivered support to healthcare teams and nurses for patient intake and discharge, which included gathering information on medical histories and coordinating patient transport
- Build relationships with patients and provide emotional support throughout the treatment process to foster positive outlooks
Education
High School Diploma -
Erwin High School
07.2015
Skills
- Effective Interpersonal Skills
- Crisis Intervention management
- Detail Oriented
- Written and verbal communication
- Empathy
- Effective time management
- Efficient multitasking
Timeline
Customer Service Representative
Lincare
02.2021 - Current
Customer Service Coordinator
Banfield Pet Services
03.2019 - 02.2021
High School Diploma -
Erwin High School
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