Brittany Pierce-Wallace
Grandy
Summary
Dynamic Office Manager with a proven track record at Coastal Roofing & Siding, excelling in organizational skills and customer service. Expert in enhancing efficiency through financial tracking and staff management, achieving significant improvements in data security and team productivity. Skilled in payroll processing and fostering teamwork, consistently meeting and surpassing employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Coastal Roofing & Siding
03.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Payroll Administrator
Johnson, Mizelle, Straub, & Consolvo
03.2020 - 03.2021
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Completed payroll accurately and timely to meet employee expectations.
Education
GED -
College of The Albemaele
Elizabeth City, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Training and coaching
- Financial tracking
- Financial accounting
- Business administration
- Project management
- Technical support
- Banking operations
- Scheduling and coordinating
- Teamwork and collaboration
- Problem resolution
- Documentation and reporting
Certification
Quickbooks Desktop
Timeline
Office Manager
Coastal Roofing & Siding
03.2021 - Current
Payroll Administrator
Johnson, Mizelle, Straub, & Consolvo
03.2020 - 03.2021
GED -
College of The Albemaele
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