Brittany Nelson
Charlotte
Summary
Detail-oriented delivery leader with several years of experience the field. Successful at setting and meeting long-term goals through day-to-day organization and providing excellent customer service. Committed to worker safety and efficiency over long shifts.
Overview
10
10
years of professional experience
Work History
Delivery Leader
Chick-fil-A
Charlotte
03.2023 - Current
- Led team in delivering exceptional customer service experiences.
- Resolved customer concerns promptly to maintain brand loyalty and satisfaction.
- Assigned tasks to team members according to their skillset and availability.
- Managed performance issues with delivery team members.
- Coached delivery teams to take accountability for delivery, risk and issue management.
Frontline Cashier
Sam’s Club
Charlotte
04.2022 - 01.2023
- Collaborate with managers, co-workers, identify priorities, deadlines, and expectations.
- Adapt to and learn from change, difficulties, and feedback.
- Processed customer transactions efficiently using point-of-sale systems.
Customer Success Specialist
Wells Fargo Bank
Charlotte
07.2020 - 10.2021
- Handle 70-90 calls per day while maintaining a high level of customer satisfaction and retention.
- Service customers following Compliance and Regulations to meet Quality Assurance guidelines.
- Provide first call resolution by using active listening skills and analytical thinking.
- Enhance customer relationships by educating them of new products and services.
Lead Host
Olive Garden
Spokane
06.2016 - 06.2020
- Greet and welcome guests upon entry and exit, accurately obtain party information and requests and ensure their requests are met to the best of my ability.
- Communicate effectively via radio headsets to managers, bussers and other hosts to keep the flow of the dining room.
Education
Diploma - General Studies
Mead Senior High School
Spokane, WASkills
- Customer service
- Issue resolution
- Analytical thinking
- Effective communication
- Adaptability to change
- Customer focus
- Delivery management
- Route planning
- Reliability
Timeline
Delivery Leader
Chick-fil-A
03.2023 - Current
Frontline Cashier
Sam’s Club
04.2022 - 01.2023
Customer Success Specialist
Wells Fargo Bank
07.2020 - 10.2021
Lead Host
Olive Garden
06.2016 - 06.2020
Diploma - General Studies
Mead Senior High School