BRITTANY MOZINGO
Farmville
Summary
Skilled team player with strong background working in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Drs. Warren and Hardee
Farmville, NC
07.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Enhanced patient experience through effective communication and problem resolution strategies.
- Coordinated insurance verification and processing to ensure accurate patient billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Served as a liaison between patients and dental professionals to facilitate effective communication and care coordination.
Insurance Supervisor
Gastroenterology East
Greenville, nc
02.2021 - Current
- Helped customers with financial problems using relationship-based approach.
- Devised workflows to provide clear onboarding instructions and procedures.
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity.
- Investigated and resolved complaints and appeals relating to errors in claim processing for completed services.
- Handled credits and collections, preparing and sending financial statements or bills and keeping financial records.
- Reviewed patient charts for completeness and accuracy and verified missing information.
- Quoted prices for procedures prior to patient being scheduled.
- Monitored to make sure all employees in the billing department were completing daily task.
Radiology Assistant
Gastroenterology East
greenville, nc
02.2017 - 03.2021
- Explained procedures to patient to reduce anxieties and obtain patient cooperation.
- Maintained up-to-date knowledge of applicable exam protocols and policies.
- Maintained an efficient flow of patients by coordinating appointments and documentation.
- Performed related administrative support duties by completing necessary forms, labeling films and film envelopes, and maintaining procedure logs.
- Worked with team to create or edit custom forms and searches for electronic medical records documentation.
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
- Verified patient demographic data, forms, and insurance information.
- Coordinated patient appointments and provided instructions for examinations and procedures.
- Advised patient of preparations required for scheduled procedures.
- Scanned reports, patient consent forms, and chart forms into patient record.
- Welcomed patients, pharmaceutical reps, and other visitors to doctors office.
- Checked in patients and collected appropriate copays.
- Verified we got correct authorization for procedures.
Insurance Verification Specialist
Gastroenterology East
Greenville, nc
11.2015 - 02.2017
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity.
- Maintained detailed knowledge of insurance coding information to accelerate processing of patient claims.
- Scanned and indexed face sheets, progress notes, and insurance verification forms to update medical information.
- Created and maintained patient accounts to track contributions and expenditures.
- Completed insurance and other claim forms.
- Explained fees and patient financial responsibility, and informed patients of existing balance due.
- Reviewed customer billing questions and coordinated required documentation to resolve issues.
- Obtained authorizations for all radiology procedures.
Education
High School Diploma -
Farmville Central High School
Farmville, nc05-2011
Skills
- Workflow coordination
- Build customer relationships
- Staff training
- Financial management
- Collaboration
- Multitasking
- Answer telephone calls
- Greet visitors
- Claims management
- Customer follow-up
Timeline
Dental Receptionist
Drs. Warren and Hardee
07.2022 - Current
Insurance Supervisor
Gastroenterology East
02.2021 - Current
Radiology Assistant
Gastroenterology East
02.2017 - 03.2021
Insurance Verification Specialist
Gastroenterology East
11.2015 - 02.2017
High School Diploma -
Farmville Central High School