Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brittany Motley

Raleigh,NC

Summary

Enterprise Learning and Talent Development leader with extensive expertise in instructional design, curriculum development, and talent management. Proven success in leading cross-functional teams, creating innovative learning solutions, and driving employee performance improvement. Adept at designing and delivering ILT and VILT programs that align with organizational goals. Strong collaborator with a focus on developing leadership and driving business impact. Willing to relocate to NY.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Enterprise Learning and Development Facilitator

First Citizens Bank
08.2021 - Current
  • Designed, developed, and maintained comprehensive training programs, including curriculum development, manuals, presentations, and e-learning modules, ensuring alignment with business needs and regulatory requirements.
  • Delivered interactive ILT and VILT sessions across multiple departments, including new hire onboarding, credit card, and business banking training, utilizing Webex for virtual delivery across the First Citizens footprint.
  • Collaborated and consulted with Subject Matter Experts (SMEs) and leadership from the Customer Engagement Center to create scalable training content, tools, and resources to enhance skill development and on-the-job application.
  • Evaluated and refined learning activities, assessments, and assignments to ensure compliance with banking regulations and relevancy to department goals.
  • Served as a subject matter expert (SME) in instructional design, content development, and curriculum modification, supporting the creation of customized learning solutions.
  • Provided personalized coaching and feedback via virtual platforms such as Microsoft Teams, supporting individual employee development and addressing identified training gaps.
  • Recommended and implemented improvements to core training offerings based on needs assessments and feedback, driving continuous learning enhancement.
  • Identified process inefficiencies and proposed solutions to enhance training and development programs, ensuring alignment with enterprise learning goals.
  • Utilized Epiplex 500 and Softlinks technologies to monitor and track employee training progress, contributing to data-driven decision-making and learning outcomes tracking

Credit Resolution Specialist

First Citizens Bank
11.2020 - 08.2021
  • Met and exceeded quality standards month-over-month with 98% average in call monitoring reducing overall company risk Executed over 1351 calls per month resulting in $184,338.84 collected on mortgage accounts.
  • Facilitated and implemented payment agreements by proposing resolutions and supporting effective decision- making for involved parties.
  • Raised performance expectations of peers through evaluations of training quality and hands-on mentoring.
  • Collaborated with Supervisor, manager, and trainer, and identified learning objectives, and business processes.

Merger and Acquisition Coordinator

Eli Global
03.2017 - 10.2020
  • Pitched content strategies and managed asset acquisition.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Supported client acquisition strategies with pipeline management and lead qualification.
  • Performed in-depth market research, identified optimal acquisition strategies and prepared contracts for approval.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

Inside Sales Representative

Citrix Systems Inc.
07.2014 - 02.2017
  • Generated 500+ leads per week through cold calling and maintained a 61% conversion rate, surpassing sales quotas by 30% month-over-month.
  • Delivered detailed product demonstrations and addressed customer objections, leading to successful sales closures.
  • Streamlined sales workflows by prioritizing inbound calls, quotes, and inquiries, improving response times and customer satisfaction.

Education

Bachelor of Science - Bachelor of Science in Business Administration

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • Microsoft Word, Excel, PowerPoint, etc
  • Learning & Development Strategy
  • Instructional Design & Curriculum Development
  • Diversity, Equity, and Inclusion (DEI) Facilitation
  • Early Career Development
  • Learning Management Systems (LMS)
  • Data-Driven Decision Making
  • Cross-Functional Team Leadership
  • Epiplex 500, Softlinks, SalesForce, ServiceNow, etc, ARISE, MONDAYCOM

Accomplishments

  • Awarded Gold Standard “Human Capital Management Award”: Recognized by the Brandon Hall Group for contributions to the redesign of the new hire curriculum in partnership with Arise Virtual Solutions. (April, 2023)
  • Reduced Employee Turnover: Decreased annualized turnover rate from 88% in Q2 2022 to 46% in Q2 2023 through enhanced training strategies, employee engagement initiatives, and retention-focused programs.
  • Achieved High Call Scores: Consistently maintained call quality scores in the 90th percentile, exceeding the 85% performance threshold. (2020 - 2021)
  • Achieved a 65% pipeline conversion rate and 47% closing rate by developing comprehensive communication strategies and leveraging talent acquisition tools. (2017 - 2018)

Certification

  • Training and Facilitation Certification, ATD – May 2023

Timeline

Enterprise Learning and Development Facilitator

First Citizens Bank
08.2021 - Current

Credit Resolution Specialist

First Citizens Bank
11.2020 - 08.2021

Merger and Acquisition Coordinator

Eli Global
03.2017 - 10.2020

Inside Sales Representative

Citrix Systems Inc.
07.2014 - 02.2017

Bachelor of Science - Bachelor of Science in Business Administration

University of North Carolina At Greensboro

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Brittany Motley