Brittany Morrison
Raleigh
Summary
Dynamic professional with over five years of experience in effective communication, organization, and leadership, eager to leverage skills in a fast-paced customer service representative role. Committed to delivering compassionate care that enhances patient comfort, health, and overall well-being. Proven ability to thrive in high-pressure environments while maintaining a focus on exceptional service and support. Passionate about making a positive impact on patients' lives through attentive and dedicated service.
Overview
17
17
years of professional experience
Work History
Quality Assurance
PACTIV EVERGREEN
08.2024 - Current
- Perform a series of testing on cartons to ensure quality product checking for leaks along with ensuring that print, color, score lines and cut are up to quality standards
- Communicate with machine operators to make sure that machines produce quality products
- Last point of contact before product ships to merchandisers
Product selection
WEGMANS DISTRIBUTION
06.2023 - 08.2024
- Cross-trained in various warehouse roles such as product selection, replenishment, loading, and receiving demonstrating teamwork and dedication to meet daily production goals and maintain customer satisfaction.
- Utilized Crown walkie-rider for product selection and building of pallets safely and effectively
- Utilized Crown RC to receive product and to load palletized product onto truck utilizing space appropriately to ensure product received at store location arrive in good condition, on time, and meeting customer satisfaction.
- Utilized Crown forklift to put away received pallets and replenish empty slots on the floor to ensure a steady flow of production selection
- Aided management with training team members in the receiving and put away process creating opportunities for work when picking got low
Fulfillment Associate
AMAZON FULFILLMENT
12.2019 - 03.2023
- Cross-trained in various warehouse roles such as pick, stow, and pack proving teamwork and dedication to meet daily production goals and maintain customer satisfaction.
- Placed top 10% in accuracy out of 200+ employees and kept a production rate of 95% or higher.
- Participated as an ambassador providing new hire tours and training. Trained 30+ employees on safety, policies, procedures, and daily pick operations.
- Provided feedback to management about safety and production.
Package Handler
FEDEX E-COMMERCE
06.2019 - 11.2019
- Participated in load, unload, and sort operations.
- Arrived 30-45 minutes prior to shift start to perform inspection checklists on cargo shipping cans to ensure the safety and condition of the equipment.
- Introduced a new method of labeling cans which made them easier to identify resulting in increased accuracy and decreased sort time.
- Conducted end-of-shift inspections to ensure all packages sorted to prevent delayed shipping and maintain customer satisfaction.
Inventory Control Specialist
PICS
01.2019 - 11.2019
- Analyzed and collected inventory data using a 10-key numbering pad. Increased the team’s productivity by placing top 5 in accuracy and speed within the first 30 days of employment.
- Motivated a team of 10-15 members responsible for 98% accuracy and 100% completion rate.
- Responsible for safely operating company van to transport team from meeting spot to travel store locations.
Kitchen Supervisor
SHEETZ
12.2017 - 01.2019
- Hired as a team member and promoted to supervisor after 8 months of employment. Supervised 30+ employees between 2 store locations working both am and pm shifts.
- Engaged with customers and staff, received feedback on store improvements, and made any necessary changes to maintain customer and employee satisfaction.
- Engaged staff in quality and performance providing coaching and feedback which increased MTO order completion time increased sales and maintained customer satisfaction.
Amazon Fulfillment Associate
AMAZON
11.2016 - 12.2017
- Pick and Pack orders
- Stow/ store items away in warehouse
- Inventory/ cycle counts
- Remove and reload pallets from truck
Grocery Replenishment Specialist
PUBLIX
04.2016 - 11.2016
- Providing premier customer service
- Ensuring product is rotated, within date, and properly displayed according to planogram
- Unloading and reloading product and equipment from trucks
- Organizing stock room
- Filling assigned sections as needed
- Cleaning cases and shelves, mopping and sweeping sales floor, stock room and dairy coolers
- Operating back room equipment, pallet jack, scissor lift, baler, compactor and floor scrub machines
Front Store Associate
CVS HEALTH
10.2015 - 04.2016
- Complete cash, credit, check, money order, and MoneyGram Transactions
- Stock and face products
- Assist with Kodak Kiosk picture orders
Contracted At&t Tier 1 Tech Support
APEX SYSTEMS
02.2015 - 10.2015
- Performed customer service related and technical support functions via email, live chat and phone.
- Process trouble tickets via the SASHA and AOTS systems.
- Handled issues pertaining to outages, CFN(s), reboots, servers, networks, firewalls, tape swaps, and requests for access to Internet Data Centers worldwide.
- Processed web tickets; engaged the proper support team for support and resolution.
- Provided client updates upon resolution before closing the main ticket.
Cashier
MURPHY USA
06.2014 - 02.2015
- Complete cash, credit, check, and lottery transactions.
- Clean restrooms and sweep lot
- Stock cooler, dry foods, and tobacco products
Overnight Stock Associate
WALMART
03.2013 - 04.2014
- Stock Assigned merchandise
- Maintain a clean and organized work area
- Meet strict time requirements
Customer Service Representative
XEROX Company
09.2010 - 03.2012
- Assisted customers with inquiries in reference to their drug plan or specific prescriptions
- Provide accurate information and a positive customer experience.
- Meet strict time requirements
Cashier
MCDONALDS
09.2009 - 08.2010
- Assisted in the drive thru area with taking orders, operating the cash register, and multi-tasking in a professional, timely, and efficient manner.
Usher/Ticket Taker
TIME WARNER CABLE MUSIC PAVILION
03.2009 - 09.2009
- Assist a wide variety of consumers who shared the same interest in entertainment and music concerts
- Direct fans to proper seating and nearby venues and restrooms
- Scan tickets at front gate for admission
Telephone Interviewer (seasonal)
RTI INTERNATIONAL
05.2009 - 07.2009
- Make out bound phone calls
- Collect data by asking a series of questions to conduct surveys for Medicare and Medicaid Services.
Customer Service Representative
AFFILIATED COMPUTER SERVICES (ACS)
10.2008 - 03.2009
- Take inbound phone calls
- Assist member in a timely and professional manner in regards to Flexible Spending Accounts, collecting data, and order entry.
Education
Information Technology
Wake Technical Community College
Raleigh, NCHigh School Diploma -
PHILLIPS HIGH SCHOOL
Raleigh, NC05.2008
Skills
- Leadership
- Teamwork
- Time Management
- Strong written and verbal communication
- Microsoft Office
- Excel
- Organizational skills
- Adaptability and flexibility
- Active listener
- Empathy
Timeline
Quality Assurance
PACTIV EVERGREEN
08.2024 - Current
Product selection
WEGMANS DISTRIBUTION
06.2023 - 08.2024
Fulfillment Associate
AMAZON FULFILLMENT
12.2019 - 03.2023
Package Handler
FEDEX E-COMMERCE
06.2019 - 11.2019
Inventory Control Specialist
PICS
01.2019 - 11.2019
Kitchen Supervisor
SHEETZ
12.2017 - 01.2019
Amazon Fulfillment Associate
AMAZON
11.2016 - 12.2017
Grocery Replenishment Specialist
PUBLIX
04.2016 - 11.2016
Front Store Associate
CVS HEALTH
10.2015 - 04.2016
Contracted At&t Tier 1 Tech Support
APEX SYSTEMS
02.2015 - 10.2015
Cashier
MURPHY USA
06.2014 - 02.2015
Overnight Stock Associate
WALMART
03.2013 - 04.2014
Customer Service Representative
XEROX Company
09.2010 - 03.2012
Cashier
MCDONALDS
09.2009 - 08.2010
Telephone Interviewer (seasonal)
RTI INTERNATIONAL
05.2009 - 07.2009
Usher/Ticket Taker
TIME WARNER CABLE MUSIC PAVILION
03.2009 - 09.2009
Customer Service Representative
AFFILIATED COMPUTER SERVICES (ACS)
10.2008 - 03.2009
Information Technology
Wake Technical Community College
High School Diploma -
PHILLIPS HIGH SCHOOL
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