Brittany Melvin
Charlotte
Summary
Professional Customer Support Specialist with strong focus on team collaboration and achieving results. Skilled in resolving customer inquiries, troubleshooting issues, and ensuring high levels of customer satisfaction. Adaptable to changing needs and known for reliability. Strong communication and problem-solving abilities, with track record of maintaining positive client relationships.
Overview
11
11
years of professional experience
Work History
Customer Support Advisor
Cpi Security Alarm Systems
09.2024 - Current
- Served as a subject matter expert, mentoring junior team members and assisting them in handling complex cases.
- Collaborated with cross-functional teams to address recurring customer concerns, resulting in process improvements.
- Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Charter Communnications
10.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dietary Aide Leader
Atrium Healthcare
03.2017 - 10.2021
- Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
- Provided ongoing support to patients with complex dietary needs, monitoring their progress and adjusting meal plans as required.
Inspector Team Leader
Marriot Hotel
05.2014 - 03.2017
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06-2008
Skills
- CRM software
- Call handling
- Shipping and receiving
- Inbound call answering
- Software troubleshooting
- Multitasking Abilities
- Excellent communication
- Verbal and written communication
- Customer service expert
- Customer service excellence
Languages
English
Timeline
Customer Support Advisor
Cpi Security Alarm Systems
09.2024 - Current
Customer Service Representative
Charter Communnications
10.2021 - 09.2024
Dietary Aide Leader
Atrium Healthcare
03.2017 - 10.2021
Inspector Team Leader
Marriot Hotel
05.2014 - 03.2017
High School Diploma -
West Charlotte High School
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