Summary
Overview
Work History
Education
Skills
Timeline
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Brittany McMillan

Fayetteville

Summary

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

8
8
years of professional experience

Work History

Financial Deposit Specialist- USAA

Foundevers
04.2024 - 07.2024
  • Processed a high volume of member deposit transactions including mobile deposits, direct deposits, check holds, and ACH transfers with accuracy and adherence to USAA policies.
  • Delivered high-quality service in a fast-paced, regulated environment by addressing member inquiries related to funds availability, transaction status, and account verification.
  • Investigated and resolved deposit discrepancies, fraud alerts, and returned items while maintaining member trust and satisfaction.
  • Collaborated with cross-functional teams including fraud, compliance, and IT to resolve complex deposit-related issues and improve processing workflows.
  • Ensured compliance with federal banking regulations such as Regulation CC (Funds Availability), BSA/AML, and USAA internal audit controls.

Front Desk Receptionist

Red Roof Inn Hotel
02.2023 - 01.2024
  • Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming environment.
  • Managed reservations using property management system, optimizing occupancy rates and guest satisfaction.
  • Handled guest inquiries and complaints promptly, enhancing overall experience through effective communication.
  • Coordinated with housekeeping to ensure room readiness, maintaining high standards of cleanliness and comfort.

Case Manager

Amazon.Inc
03.2022 - 12.2022
  • Managed end-to-end leave of absence cases (including FMLA, ADA, personal, medical, and parental leaves) for Amazon employees across multiple business units.
  • Assume responsibility for company interactions, ensuring that each interaction is acknowledged and resolved with a strong customer focus via chat and phone.
  • Reviewed and interpreted medical certifications and documentation to determine eligibility and ensure proper leave designation.
  • Communicated clearly and empathetically with employees to explain leave options, timelines, required documentation, and return-to-work procedures.
  • Collaborated with HR, Legal, and Safety teams to support accommodations and smooth reintegration for employees returning from leave.
  • Utilized internal case management tools (e.g., Salesforce, Workday, proprietary Amazon systems) to track case activity and maintain detailed case notes.

Quoting Specialist- Verizon

SYKES
06.2021 - 01.2022
  • Generated accurate and timely quotes for Verizon’s 5G wireless, fixed wireless access (FWA), and private network solutions for enterprise and government clients.
  • Provided quoting support for bundled solutions involving 5G, SD-WAN, IoT, and edge computing technologies, enhancing value propositions for large-scale deployments
  • Collaborated with account executives, sales engineers, and finance teams to develop customized service quotes for wireless, wireline, and managed network solutions.
  • Utilized tools such as Salesforce, CPQ (Configure Price Quote), and internal pricing systems to manage and track quote activity.
  • Identified process inefficiencies in 5G quoting workflows and collaborated on automation or system enhancements to reduce turnaround time and errors.

Cleaning Technician-Supervisor

Beautiful Connectionz
05.2016 - 06.2021
  • Assigned tasks, created work schedules, and monitored completion of duties to meet service-level agreements and client expectations.
  • Conducted regular inspections of work areas to ensure compliance with cleaning protocols, safety regulations, and quality assurance standards.
  • Trained new hires on proper cleaning techniques, equipment usage, chemical safety, and site-specific procedures.
  • Maintained inventory of cleaning supplies, ordered materials as needed, and ensured proper storage and usage of chemicals according to OSHA standards.
  • Responded promptly to client inquiries or concerns, resolved issues professionally, and maintained strong relationships with facility managers and vendors.

Education

Associate of Science - Database Management

Fayetteville Technical Community College
Fayetteville, NC
05-2026

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Management collaboration
  • Time management abilities

Timeline

Financial Deposit Specialist- USAA

Foundevers
04.2024 - 07.2024

Front Desk Receptionist

Red Roof Inn Hotel
02.2023 - 01.2024

Case Manager

Amazon.Inc
03.2022 - 12.2022

Quoting Specialist- Verizon

SYKES
06.2021 - 01.2022

Cleaning Technician-Supervisor

Beautiful Connectionz
05.2016 - 06.2021

Associate of Science - Database Management

Fayetteville Technical Community College

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Brittany McMillan