Brittany McGruder
Charlotte
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Always willing to assist/support, energetic personality, open to growth. Seeking a role of increased responsibility and authority.
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Overview
14
14
years of professional experience
Work History
Associate Admin Consultant
LPL Financial
11.2023 - 12.2024
- Daily direct communication with the lead admin, and at times the financial advisor. Complete daily tasks accurately and efficiently in a timely manner and communicate with the admin. Utilize the Admin Solutions task management system for tracking purposes.
Customer Service/ Sales Representative
State Farm Agency
08.2022 - 08.2023
- Establish customer relationships and follow with customers as needed. Provide prompt, accurate, and friendly customer service. Duties include, policy changes, billing clarification, provided necessary docs; id cards, binder, COI’s. Schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day.
Administrative Assistant
Wells Fargo
01.2020 - 04.2022
- Primarily focused on supporting manager(s) of a department and/or business unit by performing moderately complex to complex administrative tasks. Duties include: Compiling information and preparing moderately complex reports using appropriate software; balancing routine expense accounts; answering questions regarding business unit policies and procedures, also performs special projects as requested.
Human Resources Specialist
Wells Fargo
07.2017 - 06.2019
- Performing general HR duties such as searching employee files and furnish information to authorized person’s. Assisting employees on matters regarding personnel forms, records & procedures.
Customer Service Staff/Cashier
Publix Supermarkets
02.2011 - 07.2018
- Experienced customer service professional with a proven ability to lead and mentor teams. Skilled in training new hires, managing schedules, and monitoring performance to ensure operational efficiency. Adept at resolving escalated customer issues, implementing process improvements, and driving high customer satisfaction scores. Demonstrated success in coordinating team efforts to achieve service excellence.
Teller
Wells Fargo
07.2016 - 06.2017
- Greeting customers, processing transactions for customers to help them manage their finances, finding ways to make financial services more convenient for customers and Referring customers to talk to Bankers or other Wells Fargo partners.
Education
High School Diploma -
Piper High School
Sunrise05-2010
Associate of Arts - Accounting And Finance
Central Piedmont Community College
Charlotte, NC08-2026
Skills
- Strong verbal communication
- Leadership abilities
- Proficient in prioritizing tasks
- Proficient in organization techniques
- Strong focus on accuracy
- Engaging presentation skills
- Skilled in formatting and editing with Microsoft Word
- Experienced with Microsoft Outlook functionalities
- Excel proficiency
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Associate Admin Consultant
LPL Financial
11.2023 - 12.2024
Customer Service/ Sales Representative
State Farm Agency
08.2022 - 08.2023
Administrative Assistant
Wells Fargo
01.2020 - 04.2022
Human Resources Specialist
Wells Fargo
07.2017 - 06.2019
Teller
Wells Fargo
07.2016 - 06.2017
Customer Service Staff/Cashier
Publix Supermarkets
02.2011 - 07.2018
High School Diploma -
Piper High School
Associate of Arts - Accounting And Finance
Central Piedmont Community College
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