Brittany Lytle
Winston-Salem
Summary
Operations Manager with 11 years of experience in customer service and financial services, excelling in organizing, problem-solving and teamwork. Demonstrates expertise in financial analysis and effective communication, ensuring customer satisfaction and operational efficiency. Passionate about fostering collaborative environments and driving team success through strategic planning and responsive leadership.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
MSS Representative, Employee Help/Escalations
North Carolina State Employees’ Credit Union
Winston-Salem
08.2022 - Current
- Deliver exceptional service, enhancing member satisfaction and financial control.
- Guide members in financial decisions, improving their financial literacy.
- Facilitate maintenance requests on members accounts including but not limited to: funds transfers, loan payments and payment reversals, account opening and closings, and more.
- Collaborate with internal departments to address member concerns and resolve member issues efficiently and accurately.
- Am available in the Employee Help queue to assist employees with any questions they have in regards to members accounts.
- Am available in the Member Escalation Queue to assist employees with members who unfortunately have not had their issues resolved or were not satisfied with their service.
MCC Deposit Representative, New Hire Trainer
Truliant Federal Credit Union
Winston-Salem
01.2021 - 07.2022
- Deliver exceptional customer service, enhancing member satisfaction and financial control.
- Review members financial accounts and guide them in their financial decisions, improving their financial literacy.
- Facilitate funds transfers and loan transactions, resolving financial requests efficiently.
- Open and close various accounts, ensuring seamless member experiences.
- Answer questions and resolve complex issues, enhancing customer satisfaction and fostering loyalty.
- Collaborate with other internal departments to to address member concerns, achieving swift resolutions.
Hostess, Cashier, Waitress, Bartender, NRO Trainer
Buffalo Wild Wings
Winston-Salem
11.2016 - 01.2021
- Welcomed guests, answered inquiries, and managed seating to enhance customer satisfaction.
- Managed cash register operations and balanced cash drawers accurately, ensuring financial integrity and complaisance with corporate policies.
- Supported restaraunt operations by assisting in opening and closing procedures.
- Supported restaraunt operations by assisting in inventory and truck orders and shipments.
- Traveled to new locations to train staff, contributing to successful restaraunt launches.
- Trained new staff and new restaraunt openings, fostering a collaborative environment that ensured seamless onboarding and consistent service standards.
- Streamlined guest seating procedures, reducing wait times and enhancing overall dining experience.
- Engaged with guests to create a welcoming atmosphere, positively impacting repeat customer visits and contributing to team morale.
Sales Associate
Dillard’s
Winston-Salem
10.2014 - 11.2016
- Guided customers to enhance satisfaction and sales, achieving personal and team targets.
- Guided customers in selecting event essentials, enhancing satisfaction and driving repeat business through personalized service.
- Executed accurate financial transactions and reconciled cash drawers, ensuring financial integrity and reducing discrepancies.
Education
R.J. Reynolds High School
Winston-Salem, NCCertification Of Completion -
Triad Real Estate School
Skills
- Multitasking
- Account and Case-Management
- Communication
- Responsiveness
- Problem solving
- Planning
- Organization
- Teamwork
- Independence
- Financial analysis
- Staff training
- Operational efficiency
- Sales and marketing strategies
Timeline
MSS Representative, Employee Help/Escalations
North Carolina State Employees’ Credit Union
08.2022 - Current
MCC Deposit Representative, New Hire Trainer
Truliant Federal Credit Union
01.2021 - 07.2022
Hostess, Cashier, Waitress, Bartender, NRO Trainer
Buffalo Wild Wings
11.2016 - 01.2021
Sales Associate
Dillard’s
10.2014 - 11.2016
R.J. Reynolds High School
Certification Of Completion -
Triad Real Estate School