BRITTANY LUCAS
Bessemer city
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
Work History
Financial Secretary/ Data Manager
Gaston County Schools
11.2022 - Current
- Received dues, fees and payments and provided transaction receipts.
- Verified processing information and deposited received funds into organizational account.
- Maintained accurate records of organizational finances and generated reports as requested.
- Enhanced financial transparency by implementing accurate record-keeping practices for all transactions.
- Ensured timely invoice processing and payment, maintaining strong vendor relationships while upholding company reputation.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Contributed to the development of annual budgets by providing valuable input based on historical data analysis.
- Improved efficiency in payroll processing, ensuring accurate compensation for all employees and adherence to relevant labor laws.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
OPTOMETRIC ASSISTANT
Gaston eye associates
05.2018 - 11.2022
- Delivered outstanding customer service by answering questions and providing advice to patients regarding vision and optical issues.
- Assisted patients with completing insurance paperwork and submitted documentation to obtain payment for services.
- Completed routine diagnostic tests to help senior staff evaluate patient issues.
- Answered phones, scheduled appointments, maintained medical records, and handled other clerical tasks for busy optometry practice.
- Maintained accuracy of billing for clinic.
- Worked with pharmacy staff to authorize drug refills and relay prescription information.
INSURANCE VERIFICATION SPECIALIST
Piedmont plastic surgery and dermatology
10.2016 - 05.2018
- Verified health insurance information to check enrollment, eligibility, and insurance data integrity.
- Maintained detailed knowledge of insurance coding information to accelerate processing of patient claims.
- Analyzed verification processes to detect and curb fraudulent submissions.
- Kept anxious patients calm by explaining upcoming procedures and answering questions.
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
CHIROPRACTIC ASSISTANT
Advanced chiropractic
09.2014 - 08.2016
- Managed daily activities, assisting in exercise and physical rehabilitation and helping patients in treating chronic pain conditions.
- Implemented billing best practices by using correct chiropractic terminology in dealing with insurance companies.
- Guided patients, changed schedules, and managed claims to keep office operating efficiently.
- Coordinated, promoted, executed, and set-up marketing and promotional events to expand practice.
- Answered phone calls and scheduled or followed-up on appointments.
OFFICE MANAGER
Tacoma chiropractic center
01.2010 - 04.2013
- Supervised and coordinated work of entire company office team.
- Coordinated and maintained office supplies for bustling office.
- Trained new employees in office practices and procedures.
- Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.
- Backed up front-line staff with expert handling of various common and complex administrative tasks.
- Supported patient care by conducting new patient intake, educating patients on prescribed exercises and various therapeutic activities, and implementing passive treatments.
- Implemented billing best practices by using correct chiropractic terminology in dealing with insurance companies.
Education
CERTIFICATION - MASSAGE THERAPY
Southeastern institute
Charlotte, NC05.2009
HIGH SCHOOL DIPLOMA - undefined
Ashbrook high school
Gastonia, NC05.2006
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT05-2026
Skills
- Customer service
- Medical front desk management
- Patient care
- Medical billing
- Teamwork
- Exam preparation
- Bank reconciliation
- Data entry
- Accounts payable
- Accounts receivable
- Cash flow management
- Records management
- Teamwork and collaboration
Accomplishments
Achieved a 100% Audit Score for Data management for 24-25 school year.
Timeline
Financial Secretary/ Data Manager
Gaston County Schools
11.2022 - Current
OPTOMETRIC ASSISTANT
Gaston eye associates
05.2018 - 11.2022
INSURANCE VERIFICATION SPECIALIST
Piedmont plastic surgery and dermatology
10.2016 - 05.2018
CHIROPRACTIC ASSISTANT
Advanced chiropractic
09.2014 - 08.2016
OFFICE MANAGER
Tacoma chiropractic center
01.2010 - 04.2013
HIGH SCHOOL DIPLOMA - undefined
Ashbrook high school
CERTIFICATION - MASSAGE THERAPY
Southeastern institute
Bachelor of Science - Health And Human Services
Western Governors University
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