Brittany Jones
Summerfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, cash flow, ensuring customer satisfaction and loyalty. I also am an effective team collaborator, adapt to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Leader
Food Lion
04.2013 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Managed and motivated employees to be productive and engaged in work.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Northern Nash Senior High
Rocky Mount, NC06-2012
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Payment processing
- Critical thinking
- Active listening
- Decision-making
- Strategic planning
- Task delegation
Timeline
Customer Service Leader
Food Lion
04.2013 - Current
High School Diploma -
Northern Nash Senior High
Similar Profiles
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Eric HiralalEric Hiralal
Office Associate at Food LionOffice Associate at Food Lion
Charles RyanCharles Ryan
PT Stocker at Food LionPT Stocker at Food Lion