Brittany Jeffries
Burlington
Summary
Motivated sociology graduate with a strong background in healthcare systems, training, and process improvement, seeking an online adjunct instructor position. Experienced in developing and delivering educational content, facilitating training sessions, and supporting diverse learners in virtual environments. Passionate about applying sociological perspectives to real world issues, including healthcare access, inequality, and organizational systems. Committed to fostering student engagement, critical thinking, and academic success.
Overview
4
4
years of professional experience
Work History
Staff Development Specialist
UNC Health Care
NC
09.2023 - Current
- Design and deliver training programs for healthcare staff across departments
- Facilitate virtual and in-person instructional sessions to support system-wide initiatives
- Assess learning needs and develop educational materials to improve performance
- Lead training on Epic estimator tools and process workflows
- Provide coaching, mentorship, and ongoing support to staff
- Evaluate training effectiveness and implement improvements
Senior Revenue Cycle Process Improvement
UNC Health Care
NC
07.2022 - 09.2023
- Conducted training sessions and developed instructional materials for staff
- Led educational initiatives to improve accuracy in healthcare estimates
- Created step-by-step guides and training resources for system-wide use
- Presented process improvements and best practices to teams
- Mentored team members and supported onboarding/training efforts
Education
Master of Science - Health Care Administration
Winston-Salem State University
Winston-Salem, NC05-2027
Bachelor of Arts - Sociology
University of North Carolina At Pembroke
Pembroke, NC05-2025
Skills
- Training evaluation
- E-learning development
- Diversity and inclusion
- Organizational development
- Data Analysis & Critical Thinking
- Healthcare Systems & Social Inequality
- Strong Written & Verbal Communication
- Sociological Theory & Research Methods
- Training Facilitation & Public Speaking
- Learning Management Systems
PROFESSIONAL EXPERIENCE
- UNC Health – Revenue Cycle Financial Representative
- UNC Health – Call Center Representative
- UNC Health – Surgical Technologist
- UNC Health – Emergency Room Registration Clerk
- Cone Health – Patient Access Representative
- LabCorp – Healthcare Billing Specialist
Timeline
Staff Development Specialist
UNC Health Care
09.2023 - Current
Senior Revenue Cycle Process Improvement
UNC Health Care
07.2022 - 09.2023
Master of Science - Health Care Administration
Winston-Salem State University
Bachelor of Arts - Sociology
University of North Carolina At Pembroke