Brittany High
Wilson
Summary
Experienced customer service brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
ContinuumGlobal
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Sales Agent
1-800-pack-rat
05.2024 - 09.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Insurance Verification Specialist
Global Life
11.2020 - 08.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Healthcare Customer Service Representative
Alorica
08.2019 - 11.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Southern Nash High School
06.2011
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Product knowledge
Timeline
Customer Care Representative
ContinuumGlobal
09.2024 - Current
Sales Agent
1-800-pack-rat
05.2024 - 09.2024
Insurance Verification Specialist
Global Life
11.2020 - 08.2022
Healthcare Customer Service Representative
Alorica
08.2019 - 11.2020
Southern Nash High School
Similar Profiles
Natalie BurnettNatalie Burnett
Technical Support Representative at ContinuumGlobalTechnical Support Representative at ContinuumGlobal
Zireya SimmonsZireya Simmons
FEP MPDP Representative at ContinuumGlobalFEP MPDP Representative at ContinuumGlobal
Mary Jane BrownMary Jane Brown
Customer Service Representative at ContinuumGlobalCustomer Service Representative at ContinuumGlobal