BRITTANY GRIFFIN
Mooresville
Summary
Friendly and organized professional with a strong background in customer service, seeking a medical receptionist position. Proven ability to manage appointments, handle multi-line phones, and provide a positive experience for patients. Eager to support healthcare teams while maintaining efficiency and confidentiality.
Overview
10
10
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
Work History
Inside Sales Specialist
Arrow Exterminators
Charlotte
01.2025 - Current
- Demonstrated excellent communication skills to cultivate new business opportunities and build long-term relationships with customers.
- Utilized CRM software to manage client information, track progress on sales goals, and monitor customer satisfaction levels.
- Created detailed proposals for prospective clients outlining services, pricing, timelines and deliverables.
- Successfully managed large customer accounts, while maintaining strong relationships and achieving sales targets.
- Provided technical support as needed to resolve complex issues impacting the sale process or customer experience.
- Executed outbound calls to generate leads and increase sales revenue.
BDC Agent
Randy Marion INC
Mooresville
07.2023 - 07.2024
- Implemented effective time management techniques when completing assigned tasks.
- Assisted customers in scheduling appointments for maintenance or repair work on their vehicles.
- Generated leads by providing detailed information about products and services offered by the dealership.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Scheduled service appointments.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Managed inbound calls efficiently and resolving concerns.
Server
Flying Buffalo
Kannapolis
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest.
Pharmacy tech i
Neil Medical Group
Mooresville
04.2016 - 04.2017
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring medications were stocked and organized.
- Processed prescription orders and verified patient information for accuracy.
Education
Associate in Science (A.S.) - Pharmacy Technology
Cabarrus College of Health Sciences
Concord, NCHigh School Diploma -
Jesse C Carson High School
China Grove, NCSkills
- Customer relationship management
- Expertise in cold calling
- Key relationship management
- Closing techniques
- Objection handling
- Performance tracking
- Upselling and cross selling
- Customer service
- Attention to detail
- Organized and efficient
- Cheerful and energetic
- Exceptional customer service
- Goals and performance
- Data entry
- Client relationship management
- Customer relationship building
Certification
North Carolina Department of Agriculture & Consumer Services
References
- Ethan Lyon, Arrow Exterminators, Service Center Manager, (704) 467-2696, elyon@arrowexterminators.com
- Rebecca Farmer, Arrow Exterminators, Office Manager, (704) 932-4184, rfarmer@arrowexterminators.com
- Gaston Price, City Of Concord, Ground Crew Worker, (704) 701-8127, price.gaston09@gmail.com
Timeline
Inside Sales Specialist
Arrow Exterminators
01.2025 - Current
BDC Agent
Randy Marion INC
07.2023 - 07.2024
Server
Flying Buffalo
09.2022 - 03.2023
Pharmacy tech i
Neil Medical Group
04.2016 - 04.2017
Associate in Science (A.S.) - Pharmacy Technology
Cabarrus College of Health Sciences
High School Diploma -
Jesse C Carson High School