Brittany Glover
Zebulon
Summary
Dedicated Patient Access Specialist with over 10 years of experience in healthcare. Skilled in records management, prior authorization, and effective communication across departments. Proven ability to resolve patient issues promptly, enhancing overall satisfaction and operational efficiency. Detail-oriented Patient Access Specialist with strong skills in patient insurance verification and HIPAA compliance. Proven ability to enhance billing operations and ensure effective communication with healthcare teams.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
Biologics Pharmacy
Cary
04.2015 - Current
- Verified patient insurance coverage and collected copays to facilitate billing operations.
- Processed credit card transactions, ensuring seamless financial operations.
- Collaborated with healthcare providers to gather essential patient information efficiently.
- Communicated effectively with physicians, nurses, and patients regarding prescription issues.
- Handled customer complaints, providing timely resolutions to improve satisfaction.
- Adhered to HIPAA regulations, maintaining patient privacy and confidentiality at all times.
- Coordinated care across multiple departments by engaging with staff members.
- Maintained accurate records of prior authorization activities and decisions for compliance.
Customer Service Representative
Blue Cross Blue Shield Ohio
Raleigh
10.2012 - 04.2015
- Assisted customers with product inquiries and service issues.
- Resolved complaints by identifying problems and providing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and updated quality assurance documentation for internal processes.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Assisted in training staff on quality control procedures and best practices.
Education
High School Diploma -
East Wake High School
Wendell06-2008
Skills
- Patient insurance verification
- Billing operations
- Records management
- HIPAA compliance
- Prior authorization
- Healthcare collaboration
- Attention to detail
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Revenue cycle management
- Electronic billing
- Claims submissions
- Insurance claims follow-up
- Claims resolution
- Claims processing experience
Timeline
Patient Access Specialist
Biologics Pharmacy
04.2015 - Current
Customer Service Representative
Blue Cross Blue Shield Ohio
10.2012 - 04.2015
High School Diploma -
East Wake High School