Brittany Gilliam
Mount Holly
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Resourceful Medicaid Eligibility Specialist known for high productivity and efficiency in task completion. Skilled in navigating complex eligibility criteria, maintaining accurate client records, and interpreting federal and state policy updates. Excel at communication, problem-solving, and time management, ensuring seamless operation within fast-paced environments.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
20
20
years of professional experience
2011
2011
years of post-secondary education
Work History
Sales Associate
Walmart
Charlotte
01.2026 - Current
- Assisted customers with product selection and inquiries.
- Maintained organized and clean sales floor environment.
- Operated point-of-sale system for transactions.
- Provided product knowledge to enhance customer experience.
- Handled returns and exchanges following company policy.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Medicaid Eligibility Specialist
BroadPath LLC
Tucson
01.2023 - 12.2026
- Assisted clients in understanding Medicaid eligibility requirements and application processes.
- Reviewed and verified documentation for compliance with Medicaid standards and regulations.
- Coordinated communication between clients and state agencies to resolve eligibility issues.
- Educated clients on benefits available through Medicaid programs and services.
- Maintained accurate records of client interactions and case documentation for audits.
- Conducted follow-up discussions to ensure timely processing of Medicaid applications.
- Provided training to new staff on Medicaid policies and procedures within the organization.
Package Handler
Amazon
Charlotte
07.2021 - 08.2024
- Loaded and unloaded packages efficiently in fast-paced environment.
- Maintained clean and organized work area to ensure safety standards.
- Operated material handling equipment to transport packages safely.
- Collaborated with team members to optimize workflow and productivity.
- Inspected packages for damage and reported discrepancies promptly.
- Followed safety protocols to minimize workplace hazards consistently.
Paraprofessional
Collaborative Hope
Gastonia
03.2021 - 10.2023
- Supported teachers with classroom management and student engagement strategies.
- Assisted in developing individualized education plans for students with diverse needs.
- Facilitated communication between students, teachers, and parents to enhance learning outcomes.
- Organized educational materials and resources to promote effective lesson delivery.
- Monitored student progress and provided feedback to support academic growth.
- Participated in training sessions to stay updated on best practices in education support.
- Implemented behavioral interventions to improve student focus and participation.
Program Eligibility Specialist
Conduent
Charlotte
03.2021 - 07.2022
- Assessed program eligibility for various state and federal assistance programs.
- Reviewed and processed applications in compliance with regulatory guidelines.
- Communicated with clients to clarify documentation and eligibility requirements.
- Maintained accurate records of client interactions and application statuses.
- Collaborated with team members to streamline application processing workflows.
- Educated clients on available resources and program benefits effectively.
- Utilized case management software to track client information efficiently.
- Conducted training sessions for new staff on program eligibility procedures.
Cashier
McDonald's
Gastonia
12.2017 - 10.2021
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness of the dining area and workstations consistently.
- Handled cash and managed daily cash drawer responsibilities accurately.
- Assisted in training new cashiers on procedures and systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints with professionalism and courtesy, enhancing satisfaction.
Machine Operator
Keeter
Stanley
01.2009 - 04.2012
- Operated machinery to ensure efficient production processes.
- Maintained equipment to prevent breakdowns and ensure safety standards.
- Monitored production line for quality control and adherence to specifications.
- Collaborated with team members to resolve operational issues quickly.
- Trained new operators on equipment use and safety protocols.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjust machine settings to complete tasks accurately.
- Documented production activities and reported discrepancies to management.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Denver
08.2006 - 10.2009
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness of the dining area and workstations consistently.
- Handled cash and managed daily cash drawer responsibilities accurately.
- Assisted in training new cashiers on procedures and systems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
BBA - Business Administration
Strayer University
Washington, DC 10.2023 - 04.2026
East Gaston
Mount Holly, NCSkills
- Customer service
- Case management
- Data analysis
- Team collaboration
References
References available upon request.
Timeline
Sales Associate
Walmart
01.2026 - Current
BBA - Business Administration
Strayer University
10.2023 - 04.2026
Medicaid Eligibility Specialist
BroadPath LLC
01.2023 - 12.2026
Package Handler
Amazon
07.2021 - 08.2024
Paraprofessional
Collaborative Hope
03.2021 - 10.2023
Program Eligibility Specialist
Conduent
03.2021 - 07.2022
Cashier
McDonald's
12.2017 - 10.2021
Machine Operator
Keeter
01.2009 - 04.2012
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2006 - 10.2009
East Gaston