Brittany Fulwiley
Charlotte
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Goodwill
Charlotte
10.2012 - Current
Lead store activities to ensure strong sales and production performance
Train and develop staff in alignment with company standards
Motivated team through consistent communication and constructive performance feedback to foster a positive work environment
Facilitated recruitment, interviewing, hiring, and onboarding of new team members to strengthen workforce
Review and verify daily sales reports, deposits, and financial procedures
Coordinate product flow and shipments to ensure inventory meets sales goals
Delivered exceptional customer and donor service, effectively resolving complaints to enhance satisfaction
Supervise the processing of donated goods to ensure quality and sales readiness
Act as Store Manager in their absence
Education
West Charlotte High School
Charlotte, NCSkills
- Sales performance
- Employee training
- Inventory management
- Financial reporting
- Visual merchandising
- Customer relationship management
- Team building
- Conflict resolution
- Problem solving
- Time management
- Effective communication
- Leadership skills
- Safety compliance
- Merchandising strategy
- POS systems
- POS operations
- Customer relations
- Problem-solving
- Flexible schedule
- Shift scheduling
- Verbal and written communication
- Employee coaching
- Display setup
- Hiring and training
Timeline
Assistant Store Manager
Goodwill
10.2012 - Current
West Charlotte High School