Brittany Cundall
Canton
Summary
Results-focused hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Mandara Spa
Cherokee, NC
10.2024 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Manager
Therapeutic Massage and Wellness
Waynesville, NC
02.2024 - 10.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Nail Technician
Sensibilities Spa
Asheville, NC
10.2023 - 02.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Shift Lead
Luckytown Nutrition
Madison, MS
03.2023 - 07.2023
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Receptionist, Hair, Nails, Skin
Posh Salon & Spa
Madison, MS
04.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information as well as booked appointments.
- Checked clients in for tanning beds, cleaned the bed and kept the rooms in clean and organized condition.
- Operated cash register for cash, check and credit card transactions.
- Performed colors, cuts, and styles, recommended products and helped curate home maintenance plans.
- Performed manicures and pedicures, helped to alleviate any troubles coming from hands and/or feet.
- Helped with any skin troubles, provided a relaxing environment for clients to unwind, performed skin consultations and also provided expert advice on at home skin care routines.
Assistant
Barnettes Salon
09.2021 - 04.2022
- Greeted guests in with friendliness and professionalism.
- Shampooed and styled clients after color services
- Swept salon, made hot towels, laundered capes and towels
- Assisted Stylists with any needs
Shift Leader
Buff City Soap
04.2021 - 12.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Hand made merchandise for retail.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Babysitter
Keri Henley
03.2015 - 04.2020
- Communicated positively with children and guardians.
- Played games, worked on homework, Transportation to extracurricular activities, doctors appointments, haircuts, etc.
- Organized and cleaned home after activities by picking up toys and straightening up.
- Prepared snacks and meals.
Shift Leader
Palm Beach Tan
07.2019 - 11.2019
- Answered questions about store policies and addressed customer concerns.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Assigned customers to tanning beds.
Seasonal Worker
HomeGoods
11.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
License - Cosmetology
Holmes Community College
Goodman, MS06.2021
Associate of Arts - Business Administration
Holmes Community College
Goodman, MS05.2020
High School Diploma -
Madison Central High School
Madison, MS05.2018
Skills
- Task Prioritization
- Time Management
- Communication
- Creative Thinking
- People Skills
- Problem shooting
Timeline
Cosmetologist
Mandara Spa
10.2024 - Current
Manager
Therapeutic Massage and Wellness
02.2024 - 10.2024
Nail Technician
Sensibilities Spa
10.2023 - 02.2024
Shift Lead
Luckytown Nutrition
03.2023 - 07.2023
Receptionist, Hair, Nails, Skin
Posh Salon & Spa
04.2022 - 04.2023
Assistant
Barnettes Salon
09.2021 - 04.2022
Shift Leader
Buff City Soap
04.2021 - 12.2021
Shift Leader
Palm Beach Tan
07.2019 - 11.2019
Seasonal Worker
HomeGoods
11.2018 - 01.2019
Babysitter
Keri Henley
03.2015 - 04.2020
Associate of Arts - Business Administration
Holmes Community College
High School Diploma -
Madison Central High School
License - Cosmetology
Holmes Community College